# Guest Services Associate (Remote) - PHILIPPINES ONLY

> Trident · Philippines (Remote) · Full-time · Posted 2025-12-03

**Salary:** From USD 800

**Workplace:** remote

**Department:** Trident Recruitment Team

## Description

We are a dynamic RV park company committed to providing exceptional service and a memorable experience for our residents. Our park offers a range of amenities and services, ensuring a comfortable and enjoyable stay for all guests.

We are seeking a proactive and customer-oriented individual to join our team as an RV Park Guest Services Associate. The ideal candidate will be responsible for a variety of tasks including reservation management, resident follow-ups, customer service, marketing initiatives, and outreach to potential partners.

### Responsibilities

-   Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
-   Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
-   Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
-   Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
-   Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
-   Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

### **Qualifications**

-   Previous experience in customer service, hospitality, or a related field is preferred.
-   Proficiency in using reservation software and basic computer skills.
-   Excellent communication and interpersonal skills.
-   Ability to work independently and prioritize tasks effectively.
-   Flexibility to work shifting schedule
-   Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.

## Requirements

-   Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
-   Excellent verbal and written communication skills
-   Ability to interact professionally with residents and team members
-   Strong customer service orientation, focusing on resident satisfaction
-   Skill in addressing resident concerns and handling inquiries promptly
-   Attention to detail for accurate resident data recording and effective advertising campaigns
-   Preferred experience in customer service, hospitality, or related fields
-   Experience in RV park or property management (ex. Airbnb) is an advantage but not mandatory
-   Demonstrated ability to work effectively in a team and adapt to changing circumstances
-   Flexibility to work evening shifts and weekends - Wednesday to Sunday work week

-   Full-time availability, committed to a 40-hour workweek.
-   **Flexible to work shifting schedule in the US timezone, from Wednesday to Sunday.**
-   Capable of maintaining a distraction-free work-from-home setup.
-   Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system.
-   Reliable and high-speed internet connection with a minimum speed of 10 MBPS.

## Benefits

-   Competitive Compensation: Enjoy a basic monthly salary of $800.
-   Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs.
-   Paid Holidays: Recognize and celebrate US Holidays with paid time off.
-   Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.

## Apply

[Apply at Trident](https://apply.workable.com/trident-works/j/83F43419FA/apply)

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