# Client Success Manager - Trivium Group

> Trivium · United States (Remote) · Full-time · Posted 2026-06-19

**Salary:** USD 36,000–60,000

**Workplace:** remote

**Department:** Alina

## Description

_Remote | Full-Time | Amazon Growth Agency_

_This is not a check-in-with-clients-once-a-week seat._

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.

We’re hiring a Client Success Manager who moves fast, thinks in data, sweats the details, and treats every client like their own business.

## Requirements

**What You’ll Actually Do**

**Own 20–40 client accounts end-to-end**

-   You are the single point of accountability for client results and retention
-   Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
-   2-hour response time during business hours, no exception

**Drive results, not reports**

-   Analyze brands' performance and profitability weekly
-   Diagnose problems before the client notices them
-   Translate numbers into clear, confident client communication

**Execute with precision**

-   Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
-   Log every change. Document every decision. Nothing slips through the cracks.
-   Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result
-   Flag and escalate within hours, not days

**Operate at Trivium’s pace**

-   We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
-   When something breaks, you fix it the same day or escalate by EOD
-   You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
-   If performance is flat for 3 weeks, you’re already pitching the strategic pivot

**Who This Is For**

-   3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
-   You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
-   You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
-   You’re fast — you hate waiting, you hate bottlenecks, you move things forward
-   You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
-   You communicate with clarity and confidence — clients trust you because you know what you’re talking about
-   You take ownership — you don’t say “that’s not my job”
-   Fluent English (written and spoken — advanced level required)

Who This Is **NOT** For

-   You prefer a predictable, low-pressure environment
-   You need to be told what to do every day
-   You think “good enough” is good enough
-   You avoid difficult conversations with clients
-   You’re not comfortable making decisions with imperfect data

## Benefits

**Compensation & Benefits**

-   $3,000–$5,000/month (based on experience and location)
-   100% Remote
-   25 PTO days + 9 paid holidays
-   Professional development + direct mentorship from leadership
-   Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

**The Tools You’ll Use**

Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, HubSpot, Fathom, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).

**How to Stand Out**

In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.

## Apply

[Apply at Trivium](https://apply.workable.com/trivium/j/2FCD9B31C8/apply)

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