# Customer Success Manager > Trivium · United States (Remote) · Full-time · Posted 2026-05-31 **Salary:** USD 55,000–60,000 **Workplace:** remote **Department:** New Era Digital ## Description ### Client Success Manager **Location: Remote | US or Canada** **Salary: $55,000 – $60,000 USD Base + Performance Bonuses** **Hours: Flexible | Client-Facing Calls ~10AM–7PM EST** **Employment Type: Full-Time** **Portfolio: ~30 Client Accounts** ### Key Responsibilities Client Onboarding & Launches - Own the end-to-end onboarding process for new clients — set expectations, establish communication cadence, and ensure a smooth launch - Introduce clients to the team, tools, and processes with confidence and clarity - Ensure every new client feels taken care of from day one Week-to-Week & Month-to-Month Client Management - Serve as the primary point of contact for your entire client portfolio (~30 accounts) - Conduct regular check-in calls and monthly performance reviews with clients - Keep clients informed, aligned, and confident in their campaigns at all times - Proactively flag issues before clients notice them — always stay one step ahead Media Buyer Collaboration - Work closely with the media buying team of four to align on campaign strategy and performance - Coordinate between clients and media buyers — translate client feedback into actionable direction - Attend and co-lead end-of-month strategy calls alongside the founder and media buyers - Understand campaign metrics well enough to speak to them confidently without always deferring to the team Retention & Growth - Own churn prevention — proactively identify at-risk clients and take action before they escalate - Drive client satisfaction and relationship quality across your entire portfolio - Identify natural upsell opportunities (e.g., appointment booking add-on) and surface them at the right time - Collect testimonials, referrals, and Google reviews from satisfied clients Operations & Communication - Manage client communication across calls, emails, and messaging platforms - Keep ClickUp tasks and client records up to date and organized at all times - Ensure nothing falls through the cracks — ever ## Requirements Experience - 1–4 years of experience in Client Success, Account Management, or a client-facing role - Proven ability to manage multiple client accounts simultaneously - Background in a digital marketing agency environment is a strong plus - Experience in the trades or home services industry is a bonus — but not required Marketing Knowledge - Working knowledge of Meta Ads (Facebook/Instagram) — enough to answer client questions confidently - Familiarity with Google Ads concepts and basic digital marketing metrics - Ability to read performance data and translate it into clear, plain-English conversations - You don't need to press the buttons — but you need to understand what the buttons do Communication & Presence - Exceptional verbal communication — clear, confident, and professional on video calls - Native or near-native English fluency — our clients are blue-collar US business owners - You present polished and professionally on camera — appropriate setup, lighting, and appearance - You can hold a real conversation with a business owner without sounding scripted Mindset & Character - Highly coachable — you absorb feedback fast and apply it immediately - Ownership mentality — you don't wait to be told; you figure it out - Performance-driven — you care about results as much as relationships - Calm under pressure — when a client is frustrated, you are the steady hand - Team-first attitude — you thrive in a collaborative, fast-moving environment ### Tools You Will Work With - Meta Ads Manager & Meta Business Suite - ClickUp — task management and internal communication - Google Workspace (Drive, Sheets, Docs) — reporting, SOPs, documentation - GoHighLevel (GHL) — CRM and client communication ## Benefits - Schedule: Flexible overall — as long as work gets done. Client-facing calls must fall within business hours, typically 10AM–7PM EST to accommodate PST clients. - Location: Fully remote. US or Canada-based strongly preferred. Candidates outside North America will be considered if they are native-level English speakers with no detectable accent on calls. - Compensation: $55,000–$60,000 USD base + performance-based bonuses - Reports To: Founder Daniel Pereira, directly - Team: Working alongside a dedicated team of 4 media buyers ## Apply [Apply at Trivium](https://apply.workable.com/trivium/j/A9575D327F/apply) --- Powered by [Workable](https://www.workable.com)