# E-commerce Operations Manager

> Trivium · Portugal (Remote) · Full-time · Posted 2026-04-29

**Salary:** USD 50,000–70,000

**Workplace:** remote

**Department:** OPS Manager

## Description

### Operations Manager

  
Employment Type: Full-Time  
Compensation: $50,000 – $70,000 per year (based on experience)  
Location: Remote (must be comfortable working across multiple time zones)

### Role Overview

You will:

-   Build and maintain operational systems
-   Hold the team accountable to KPIs
-   Oversee hiring and onboarding processes
-   Manage inventory, 3PL, and logistics
-   Provide financial visibility into operational spend

Your success will be measured by how well the business runs without friction, bottlenecks, or chaos.

This is a high-ownership role with direct impact on performance and scalability.

### Core Responsibilities

### 1\. Systems & SOP Development

-   Build, document, and maintain SOPs for every role and process inside Notion
-   Ensure every team member has a clear playbook and job scorecard
-   Audit current workflows and identify bottlenecks
-   Create systems that remove reliance on tribal knowledge
-   Maintain operational dashboards and KPI trackers
-   Use AI tools to automate and optimize repetitive processes

### 2\. People Management & Accountability

-   Serve as the primary day-to-day point of contact for the team
-   Run weekly team standups and structured 1:1 meetings
-   Track KPIs using role-based scorecards
-   Conduct monthly and quarterly performance reviews
-   Lead underperformance conversations and manage PIPs when needed
-   Process contractor and team payments accurately and on time
-   Foster a culture of accountability and ownership

### 3\. Hiring & Onboarding

-   Manage the hiring pipeline when new roles open (job posting, screening, assessments, scheduling)
-   Oversee recruiter (if/when added to the team)
-   Maintain updated job descriptions and role scorecards
-   Build structured onboarding plans for every new hire
-   Ensure new team members can ramp quickly using documented systems

### 4\. Supply Chain & Fulfillment

-   Own inventory tracking and demand forecasting
-   Proactively manage reorder cycles
-   Coordinate freight logistics and shipment timelines
-   Manage 3PL relationships and monitor SLAs
-   Prevent stockouts and overstock through forecasting accuracy
-   Continuously optimize supply chain costs and efficiency

### 5\. Cost Visibility & Financial Oversight

-   Track recurring operational expenses (tools, subscriptions, vendors)
-   Identify anomalies and unnecessary spend
-   Deliver a monthly OPEX summary with observations
-   Monitor budget vs. actuals and flag discrepancies
-   Support data-driven operational decision-making

## Requirements

### Requirements

-   2+ years in Operations or Project Management within e-commerce or DTC
-   Advanced Notion and/or ClickUp user (required)
-   Actively uses AI tools daily to build systems and automate workflows
-   Experience managing remote teams across time zones
-   Hands-on supply chain experience (inventory, 3PL, freight, forecasting)
-   Comfortable reading and interpreting basic financial reports
-   Experience managing hiring pipelines

### Preferred Experience

-   Scaling a DTC brand from early growth to structured operations
-   Building KPI dashboards and operational scorecards
-   Implementing automation using AI tools
-   Multi-vendor and multi-channel supply chain exposure

## Benefits

**Employment Type:** Full-Time  
**Compensation:** $50,000 – $70,000 per year (based on experience)  
**Location:** Remote (must be comfortable working across multiple time zones)

## Apply

[Apply at Trivium](https://apply.workable.com/trivium/j/B0B6BDBD75/apply)

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