# Customer Success Manager

> Trivium · Canada (Remote) · Full-time · Posted 2026-05-11

**Salary:** USD 42,000–54,000

**Workplace:** remote

**Department:** Cavenaugh Media

## Description

**Location:** Remote  
**Working Hours:** US Central Time (8:30 AM – 5:30 PM CST)  
**Salary:** $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)

Our core services include:

-   Facebook Advertising
-   Google Ads
-   SEO
-   Website Design
-   Social Media Management

We primarily work with home service businesses generating $1M–$3M annually, including:

-   Electricians
-   Roofers
-   Plumbers
-   HVAC companies
-   Landscaping businesses

Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.

### Key Responsibilities

### Client Relationship Management

-   Serve as the main point of contact for client accounts
-   Conduct weekly or bi-weekly strategy calls with clients
-   Maintain proactive communication via calls, messaging, and updates
-   Ensure clients clearly understand campaign performance and results

### Strategic Marketing Guidance

-   Analyze marketing performance across:

-   Facebook Ads
-   Google Ads
-   SEO

-   Translate marketing data into clear, actionable insights for clients
-   Provide strategic recommendations to improve campaign performance

### Client Success & Retention

-   Own client satisfaction, retention, and relationship growth
-   Proactively address issues and prevent churn
-   Identify upsell opportunities when appropriate

### Reporting & Performance Updates

-   Deliver customized performance reports to clients
-   Clearly explain campaign metrics and ROI
-   Coordinate with the fulfillment team to ensure deliverables are completed

### Client Advocacy

-   Collect client testimonials, referrals, and Google reviews
-   Maintain strong long-term client partnerships

## Requirements

### Required Experience

We are looking for candidates who already have hands-on digital marketing and client management experience.

Requirements:

-   2–4 years experience in:

-   Customer Success
-   Account Management
-   Client Strategy
-   Digital Marketing Agency roles

-   Strong understanding of:  
      
    

-   Facebook Ads
-   Google Ads
-   SEO

-   Experience managing client relationships in an agency environment
-   Ability to analyze marketing results and communicate strategy

### Required Skills

-   Excellent verbal communication
-   Strong client relationship management
-   Strategic thinking and problem solving
-   Ability to lead client calls and hold structure
-   High ownership and accountability
-   Ability to manage multiple client accounts simultaneously
-   Strong organization and follow-through

### Tools & Systems

You will work with:

-   GoHighLevel – CRM & client communication
-   Slack – internal communication
-   ClickUp – task and project management

## Benefits

### Why Join Us

-   Fully remote work environment
-   Fast-growing digital marketing agency
-   Opportunity to work closely with leadership
-   Clear path to leadership roles
-   Performance-based compensation

## Apply

[Apply at Trivium](https://apply.workable.com/trivium/j/C530E19425/apply)

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