# Hotel Front Desk Agent (3pm-11pm)

> Tru by Hilton McKinney · McKinney, United States · Part-time · Posted 2025-02-11

**Salary:**  13–14

**Workplace:** on_site

## Description

**We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!**

Full Job Description

**SUMMARY:** Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

-   Greets, checks in, and assigns rooms to guests
-   Promptly and effectively deals with guest requests and complaints
-   Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
-   Assists sales and marketing efforts as directed by General Manager
-   Handles confidential information with high integrity
-   Maintains accurate cash, accounting, and reservation records
-   Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
-   Answers guest inquiries about area attractions, hotel services, directions or reservations
-   Conducts wake up calls as requested
-   Records pertinent guest information and issues in log book for opening managers review
-   Keeps communal areas and lobby clean
-   Assists breakfast hosts in replenishing food or supplies and cleaning as directed
-   Assists with laundry as directed
-   Follows company policies and procedures
-   Other duties as assigned by supervisor or management

**QUALIFICATIONS :**

**Education/Experience:** High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.

**Working Conditions:**

-   May be required to work nights, weekends, and holidays.
-   Will be required to work in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: Based on experience

Expected hours: 40 per week

Schedule:

-   8 hour shift
-   Day shift
-   Holidays
-   Monday to Friday
-   Night shift
-   Weekends as needed

Experience:

-   Hotel Experience: 1 year (Required)
-   Customer Service: 1 year (Required)

## Requirements

-   Work experience as a Hotel Front Desk Agent, Receptionist or similar role
-   Experience with hotel reservations software, like PEP
-   Understanding of how travel planning websites operate, like Booking and TripAdvisor
-   Customer service attitude
-   Excellent communication and organizational skills
-   Degree in hotel management is a plus

## Apply

[Apply at Tru by Hilton McKinney](https://apply.workable.com/tru-by-hilton-mckinney/j/437018DA8A/apply)

---
Powered by [Workable](https://www.workable.com)