# First Line Service Desk Analyst

> T-Tech · London, United Kingdom (Hybrid) · Full-time · Posted 2026-06-25

**Salary:** GBP 30,000–30,000

**Workplace:** hybrid

## Description

**About the Role**  
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.

You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.

**Key Responsibilities**

-   Provide 1st line technical support via phone, email, and remote tools
-   Troubleshoot and resolve issues across the Microsoft technology stack
-   Log, update, and manage tickets through the service desk system
-   Escalate complex issues to 2nd/3rd line teams where appropriate
-   Maintain clear communication with users throughout issue resolution
-   Deliver a consistently high level of customer service

## Requirements

Minimum 6 months’ experience in a Service Desk / IT Support role

Working knowledge of the Microsoft stack, including:

-   Windows OS
-   Microsoft 365 (Outlook, Teams, SharePoint)
-   Active Directory

Strong customer service and communication skills

Ability to troubleshoot and prioritise workloads effectively

A proactive and positive team player

**Recruitment Process**

1.  Telephone interview with the Recruitment Manager
2.  30-minute Microsoft Teams interview with the Hiring Manager
3.  Online Thrive Assessment
4.  Final stage interview

## Benefits

-   23 days annual leave plus your birthday off
-   BUPA Cash Plan
-   50% flexible working
-   Work from home allowance
-   Two charity days per year
-   Professional training and funded courses
-   Three social events per year
-   A leadership role within a growing and innovative business
-   Opportunity to influence product, strategy, and delivery
-   A collaborative and high-performing team environment
-   Competitive salary and benefits package

## Apply

[Apply at T-Tech](https://apply.workable.com/ttech/j/787569A7FC/apply)

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