# Infrastructure Engineer

> T-Tech · London, United Kingdom (Hybrid) · Full-time · Posted 2026-06-29

**Salary:** GBP 35,000–50,000

**Workplace:** hybrid

**Department:** T-Tech Infrastructure and Projects

## Description

_Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?_

_Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures._

### Key Responsibilities

### Advanced Technical Support

-   Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
-   Identify root causes, evaluate solutions, and implement robust, long-term fixes
-   Ensure issues are fully resolved with no downstream impact
-   Analyse trends and recurring incidents, implementing preventative measures

### Infrastructure & Cloud Management

-   Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
-   Drive improvements in platform reliability, scalability, and security
-   Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment

### Service & Operational Excellence

-   Follow best practice processes for incident, problem, and change management
-   Continuously improve service desk processes, tooling, and knowledge sharing
-   Contribute to operational efficiency through standardisation and automation

### Customer Engagement

-   Act as a technical escalation point for customers, ensuring a professional and high-quality experience
-   Build strong relationships through clear communication and technical expertise
-   Ensure customer satisfaction through timely and effective resolution

### Documentation & Reporting

-   Accurately log and manage incidents within the service management system
-   Maintain clear documentation of fixes, processes, and time tracking

### Team Development & Mentoring

-   Support and mentor Service Desk Analysts and Engineers
-   Share knowledge to improve first-time fix rates and team capability
-   Take ownership of your professional development, including certifications and ongoing learning

### **Recruitment Process**

1.  Telephone interview with the Recruitment Manager
2.  30-minute Microsoft Teams interview with the Hiring Manager
3.  Online Thrive Assessment
4.  Final stage interview in our London Office

## Requirements

### Skills, Experience & Qualifications

We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.

-   Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
-   Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
-   Hands-on experience working within an ITIL-aligned service environment
-   Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
-   Experience managing Microsoft Exchange (both Online and on-premises environments)

## Benefits

-   23 days annual leave plus your birthday off, because your time matters
-   BUPA Cash Plan to support your health and wellbeing
-   50 percent flexible working, giving you real balance and autonomy
-   Work from home allowance to help cover your home office costs
-   Two paid charity days each year, so you can give back to causes you care about
-   Fully funded training and professional development to support your long-term career growth
-   Three company social events per year, designed to connect, celebrate and have fun as a team

## Apply

[Apply at T-Tech](https://apply.workable.com/ttech/j/95DBF1AAC6/apply)

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