# Educational Case Manager (Coordinator)

> Tutor Me Education · Colombia (Remote) · Full-time · Posted 2025-04-24

**Salary:** unknown currency 3,600,000–5,600,000

**Workplace:** remote

**Department:** International

## Description

This job is fully Remote! **Clear and excellent English communication skills, technology skills, and organization skills, required.**

Responsibilities  

-   The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
-   Actively support Tutor Me Education Regional Operations
-   Provide outstanding academic services to students and their families
-   Operate seamlessly in a virtual operating environment
-   Maintain Tutor Me Education operating standards including people, financial, and academic standards
-   Ensure delivery of programs and initiatives for our students and school district partners
-   Meet operational excellence standards
-   Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
-   Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
-   Manage virtual tutoring sessions
-   Monitor all students’ academic progress
-   Help ensure flawless execution of programs and initiatives
-   Manage your own time in compliance with company and regulatory requirements
-   Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
-   Other responsibilities – as required by the business
-   Relish building relationships with students and their families
-   Dedicated to meeting the expectations and requirements of internal and external customers
-   Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

## Requirements

Qualifications

-   Time management, planning, and prioritization
-   Ability to organize and manage multiple responsibilities successfully
-   Exhibits professional and approachable demeanor
-   Ability to prioritize and focus on key objectives, which may change from month to month
-   Effective communications both in virtual environments
-   Proficient in using all communication media including in person, phone, and video
-   Ability to build engagement and trust in virtual relationships, whether with customers or with team members
-   Works Well With Others
-   Learning agility – able to adapt to changes in work environment by changing behaviors as required
-   Able to acquire new skills as required
-   Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
-   Ability to manage remote teachers
-   Ability to work independently
-   High tolerance for ambiguity
-   Bachelor’s Degree required
-   2-3 years progressive career growth
-   Experience working in a virtual operations and team environment
-   Bilingual in English and Spanish beneficial
-   Proficient in Microsoft Office and Google applications

## Benefits

Fully Remote!

PTO

Etc.

## Apply

[Apply at Tutor Me Education](https://apply.workable.com/tutor-me-education-1/j/6A6572E1ED/apply)

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