# Family Support Specialist (Spanish-speaking)

> Tutor Me Education · Philippines (Remote) · Full-time · Posted 2026-06-25

**Salary:**  60,000–80,000

**Workplace:** remote

**Department:** International

## Description

This job is fully Remote! **Clear and excellent English communication skills, Spanish skills, technology skills, and organization skills, required.**

Responsibilities  

**Onboarding & Placement**

-   Call every new referral to document student learning gaps, specific needs, availability, etc.
-   Immediately update the internal Job Board with student profiles so the matching team has the data needed to source the right tutor
-   Confirm the tutor and family have exchanged contact info and that a recurring weekly schedule is officially established
-   Send standardized SMS/Email surveys to parents within 24 hours of the first session to confirm satisfaction and lock in the match

**Retention & Attendance Management**

-   Audit attendance daily to ensure tutors and students are meeting weekly; initiate immediate inquiries with the family if a session is missed
-   Call families with waning attendance (2+ consecutive missed sessions) to troubleshoot scheduling conflicts or tutor friction
-   Flag and follow-up tutor change requests to ensure students don't lose momentum during a transition
-   Compare authorized hours vs. actual hours for every student; call parents of under-utilizing students to encourage session booking and protect contract value

**Growth & Referral Outreach**

-   Scrub potential leads through the sales pipeline
-   Conduct outbound outreach to lost leads or those who previously expressed interest but never started the program
-   Proactively conduct outreach to lists of students referred from district/program partners

**Program Operations & Communication**

-   Monitor and respond to all incoming Close tasks and messages to maintain the communication standard
-   Resolve scheduling, communication, or technical hurdles the moment they arise to prevent session cancellations
-   Act as the primary point of contact to ensure 100% of family queries and concerns are addressed within the business day.
-   Execute the scheduled cadence of weekly, bi-weekly, and monthly check-ins with families.
-   Identify schedule changes or attendance red flags and assign follow-up tasks to the relevant team members.

**Database & Reporting**

-   Update and scrub family-related data in program databases to ensure accuracy.
-   Verify data accuracy for internal KPIs and external partner/district reporting to ensure billing compliance.

## Requirements

Qualifications

-   Strong time management, planning, and prioritization skills.
-   Proven ability to organize, coordinate, and successfully manage multiple responsibilities in a fast-paced environment.
-   Demonstrates a professional, positive, and approachable demeanor.
-   Able to effectively prioritize and focus on key objectives in a dynamic environment where priorities may shift over time.
-   Excellent written and verbal communication skills, particularly in virtual and remote work environments.
-   Proficient in utilizing a variety of communication channels, including in-person meetings, telephone, email, and video conferencing platforms.
-   Skilled at building engagement, rapport, and trust in virtual relationships with customers, colleagues, and stakeholders.
-   Collaborative team player who works effectively with diverse individuals and cross-functional teams.
-   Demonstrates learning agility and adaptability, readily adjusting behaviors and approaches to meet evolving business needs.
-   Quick to learn and apply new skills, tools, and processes as required.
-   Proven ability to develop, manage, and strengthen virtual relationships with customers, employees, and external partners, including local schools and community organizations.
-   Experience managing and supporting remote educators and distributed teams.
-   Self-motivated and capable of working independently with minimal supervision.
-   Comfortable navigating ambiguity and adapting to changing circumstances.
-   Bachelor’s degree required.
-   Minimum of 2–3 years of progressive professional experience demonstrating increasing levels of responsibility and career growth.
-   Experience working in a remote operations environment and collaborating with virtual teams.
-   **Bilingual proficiency in English and Spanish is highly preferred.**
-   **Strong knowledge of the K–12 education sector, including Special Education (IEP/504) and/or Foster, Homeless, and Youth (FHY) populations, is highly preferred.**
-   Proficient in Microsoft Office Suite and Google Workspace applications.

## Benefits

Fully Remote!

PTO

Etc.

## Apply

[Apply at Tutor Me Education](https://apply.workable.com/tutor-me-education-1/j/7D3BF645C5/apply)

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