# Digital Media Operator - Video productions

> Two95 International Inc. · Bangsar South, Malaysia · Full-time · Posted 2023-09-04

**Salary:** unknown currency 3,800–4,800

**Workplace:** on_site

**Department:** APAC

## Description

-   **Position** Digital Media Operator / Ingest Operator
-   **Responsible for** Ingest and Adpro
-   **Department** Operations
-   **Location Kuala Lumpur**

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

**Your Responsibilities**

**Digital Media**  

-   to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
-   ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
-   FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
-   to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
-   to communicate any problems/issues effectively and in a timely manner
-   Fixing and Creating broadcast compliant files for delivery using post production tools
-   to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
-   Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.
-   To ensure client’s orders and material are processed ready for ingest

  

**Operational Efficiency**

-   Ensure low error rate – Check material is available for ingestion within SLA
-   Always work efficiently and effectively, using correct workflow and work procedures
-   Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
-   In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
-   Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
-   Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
-   Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
-   Follow Ingest Standard Operating Procedures
-   Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
-   Ensuring that you maintain a customer-focused orientation at all times.

**Documentation**

-   Issue a QC report for each clock on each order.
-   Assist in creating and maintaining checklists and SOP's
-   File a fault report for any software or hardware deficiency
-   Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation
-   Assignments as required and relevant by Management Achieve the KPIs

## Requirements

Ideally you would currently be working in production, broadcast engineering, video editing or related industrries

-   A minimum of 3 years experience in Ingest/ Post production services.
-   A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage
-   Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
-   Good knowledge of broadcast file formats; MXF, MOV etc.
-   Good knowledge of Adobe Premiere
-   Basic understanding of Adobe Audition and audio editing software
-   Good knowledge of Transcoders and File creation techniques
-   Good Understanding of Containers, codecs and encoding techniques Optional:
-   Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

## Benefits

-   Annual Leave: 15 days,
-   Medical Leave: 14 days, and per government regulations
-   Hospitalisation Insurance: Employee only, upon confirmation
-   Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient)
-   You will work on rotational shifts.

## Apply

[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/1DF58F3C3A/apply)

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