# Service Desk Technician

> Two95 International Inc. · Cherry Hill, United States · Full-time · Posted 2018-10-03

**Workplace:** on_site

## Description

**Title: Service Desk Technician**

**Location: Cherry Hill, NJ**

**Job Type: 3-6 Months Contract to Hire**

**Responsibilities:**

The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.

-   Windows Server Management
-   Network Management
-   Customer Support

o Administration of Windows servers in SMB environments

o Batch and PowerShell scripting

o Server deployments and migrations

o Group Policy creation and maintenance

o Make recommendations for hardware and software upgrades

o Configuration and deployment of SMB class routers, switches, and access points

o Configuration and troubleshooting of site-to-site VPN connections

o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems

o Make recommendations for hardware and software upgrades

o Provide remote support for desktops, laptops, printers, servers and other computer related devices

o Provide on-site support at client locations

o Troubleshoot hardware and software problems in Windows and Mac environments

o Participate on an on-call schedule

o Perform other duties and responsibilities as assigned by the MSP Manager

**Required Skills:**

-   Must exhibit a clear, friendly, professional phone manner.
-   Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
-   Able to handle multiple projects and assignments with attention to detail.
-   Microsoft Windows Operating Systems (Desktop and Server)
-   VMWare and Hyper-V installation, configuration, and management
-   Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).
-   Basic Batch and PowerShell scripting
-   Microsoft Office 365 management
-   Must have transportation
-   Must be able to physically lift and move computer equipment

## Apply

[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/74375CBB56/apply)

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