# L2 Tech Support Engineer - 1 or 2 years experience

> Two95 International Inc. · Provo, United States · Full-time · Posted 2026-06-03

**Salary:** USD 60,000–75,000

**Workplace:** on_site

**Department:** information Technology

## Description

We are seeking a motivated L2 Support professional with 1 to 2 years of experience to join our dynamic team.

In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

Key Responsibilities:

-   Provide timely and efficient Level 2 support for hardware, software, and network issues.
-   Diagnose and resolve complex technical problems escalated from Level 1 support.
-   Document support activities and solutions in the ticketing system.
-   Assist in system installations, configurations, and upgrades.
-   Collaborate with other IT teams to ensure seamless service delivery.
-   Maintain IT infrastructure by performing regular maintenance and updates.

## Requirements

Qualifications:

-   **1 to 2 years of experience in technical support or a related IT role**
-   **Bachelor's degree in Computer Science, Information Technology or related field is Mandatory**
-   Strong knowledge of Windows and Linux operating systems.
-   Experience with troubleshooting network connectivity and software issues.
-   Familiarity with ticketing systems and IT service management processes.
-   Good communication skills in English, with ability to explain technical concepts clearly.

## Apply

[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/AF28D2A839/apply)

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