# Operations Manager - Infrastructure

> Two95 International Inc. · Kuala Lumpur, Malaysia · — · Posted 2026-06-16

**Workplace:** on_site

## Description

We are seeking a highly skilled and proactive Operations Manager – Infrastructure to lead and manage infrastructure operations in a dynamic, 24x7 environment. The ideal candidate will have strong technical acumen, proven experience in managing critical incidents (P1/P2), driving Post-Incident Reviews (PIRs), and delivering exceptional customer service. This role demands leadership in managing remote teams and working within a managed services framework.

### Key Responsibilities

-   Oversee day-to-day infrastructure operations ensuring high availability and performance.
-   Ensure adherence to SLAs, KPIs, and compliance standards.
-   Lead and drive P1/P2 incident calls with cross-functional teams.
-   Ensure timely resolution and communication to stakeholders.
-   Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.
-   Act as the primary point of contact for customer escalations.
-   Build strong relationships with clients and internal stakeholders.
-   Ensure customer satisfaction through proactive communication and service excellence.
-   Manage and mentor remote and distributed teams across geographies.
-   Foster a culture of accountability, collaboration, and continuous improvement.
-   Work closely with service providers to ensure delivery quality and contractual compliance.
-   Monitor vendor performance and drive service improvements.
-   Communication both Oral and written must be @ a good standard
-   Strong Co-ordination and influencing ability to drive Incidents or BAU tasks (I.e. Updates, upgrades, etc..) to closure
-   Has experience managing/leading cross functional team
-   Has experience or involved in user experience improvements, identifying trends and risks.
-   Ability to communicate clearly with both technical and non-technical people. 
-   Strong technical skill set in Data Center (DC) Services, with prior hands-on working knowledge
-   Knowledge application support(optional) to understand the issues pertaining to application side
-   Experience in handling Major Incidents along with effective stakeholder management
-   Experience managing or working with offshore and remote teams
-   Knowledge of the CPG environment (optional)
-   Good understanding of ITSM processes and related governance

### Preferred Technical Knowledge

-   Strong understanding of IT Infrastructure domains: Servers, Storage, Networking, Cloud (AWS), Virtualization, End user computing and Service Desk
-   Familiarity with ITIL processes and tools – ServiceNow.
-   Experience with monitoring tools (e.g., SolarWinds, , Dynatrace).
-   Knowledge of automation and scripting (e.g., PowerShell, Python) is a plus.

### Experience

-   10+ years of experience in IT Infrastructure Operations, with at least 5 years in managerial role.
-   Proven experience in managing 24x7 operations and critical incident handling.
-   Experience in working with remote teams and global delivery models.
-   Exposure to managed services environments and vendor governance.

### Soft Skills

-   Excellent communication and interpersonal skills.
-   Strong analytical and problem-solving abilities.
-   Ability to work under pressure and manage multiple priorities.
-   Leadership and team-building capabilities.

## Apply

[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/BA0F985A92/apply)

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