# Helpdesk Level 2 support | Fulltime

> Two95 International Inc. · Cherry Hill, United States (Hybrid) · Full-time · Posted 2024-08-28

**Workplace:** hybrid

## Description

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

## Requirements

**Job Responsibilities:**

1.  Respond to incoming support requests in a timely and courteous manner.
2.  Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
3.  Document and track all support requests in a helpdesk ticketing system.
4.  Escalate complex issues to higher-level support staff as needed.
5.  Install, configure, and maintain software applications and operating systems.
6.  Perform regular maintenance tasks on hardware and software systems.
7.  Provide end-user training on software applications and systems.
8.  Communicate technical information to non-technical users in a clear and concise manner.
9.  Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
10.  Other duties as assigned.

**Education, Licensure & Certifications:**

1.  Bachelor's degree in computer science or related field preferred.
2.  CompTIA A+ certification or equivalent experience required.

**Experience:**

1.  2+ years experience working in a helpdesk or technical support role.
2.  Tier 2 experience preferred.

## Benefits

If Interested please send your updated resume to **:** [**rehana.j@two95intl.com**](mailto:rehana.j@two95intl.com)and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.

## Apply

[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/FA34180E1E/apply)

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