# Customer Care Sales Advisor (Inbound)

> U-Drive · Poole, United Kingdom · Full-time · Posted 2026-09-07

**Workplace:** on_site

**Department:** Central Reservations

## Description

U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.

As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.

### Responsibilities

-   Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
-   Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
-   Use internal systems to create, process, and manage vehicle bookings and payments.
-   Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
-   Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

## Requirements

-   At least 1 year of experience handling inbound enquiries and converting leads into bookings.
-   Proficiency with Microsoft Office.
-   Eligibility to work in the UK.
-   Experience communicating with customers by phone in a confident and professional manner is a plus.
-   Experience working with reservation teams would be advantageous.

## Benefits

**About Us**

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

-   30 days annual leave (inclusive of bank holidays), increasing with length of service
-   Employee discount on U-Drive rental, including discounts for friends and family
-   Company-sponsored training and development opportunities
-   Access to the Employee Discount Program, offering savings on over 3,000 retailers
-   Employee Assistance Program in partnership with Health Assured
-   On-site parking where available

## Apply

[Apply at U-Drive](https://apply.workable.com/u-drive/j/7A3F4FF851/apply)

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