# Service Scheduler

> Universal Business Team · Morden, United Kingdom · Full-time · Posted 2026-02-25

**Salary:** GBP 34,000–38,000

**Workplace:** on_site

**Department:** DF

## Description

**Salary:** £34,000 – £38,000 (DOE)  
**Hours:** Monday–Friday, office‑based  
**Benefits:**

-   Family‑run business with a warm, supportive culture
-   On‑site parking
-   Pension scheme
-   Kitchen facilities with food provided
-   Special recognition incentives
-   Strong team environment with long‑standing staff

Are you a natural organiser who thrives in a fast‑paced environment? Do you enjoy the buzz of coordinating people, solving problems and keeping operations running smoothly? This is an exciting opportunity to join a well‑established, growing fire protection business as a **Senior Service Scheduler / Resource Planner**, playing a key role in ensuring engineers are deployed efficiently and customers receive an exceptional service experience.

This is an ideal role for someone with a background in **scheduling, planning, logistics, transport allocation, engineering coordination, or any environment where plate‑spinning is a daily norm**. If you're confident on the phone, calm under pressure and love keeping things moving, you’ll thrive here.

**The Role**

You’ll be responsible for the smooth and efficient scheduling of a team of field‑based engineers who deliver essential fire safety services across London and the South East. Key responsibilities include:

-   Allocating and scheduling daily service work for engineers
-   Daily planning of future jobs and confirming customer appointments
-   Acting as a key liaison between customers and engineers
-   Handling incoming calls from customers and engineers, resolving issues quickly
-   Gathering full job details including contacts, parking info and access requirements
-   Reactively coordinating engineers for urgent call‑outs
-   Organising parking for engineers where required
-   Logging, scanning and filing engineer paperwork
-   Liaising with suppliers and subcontractors
-   Supporting the wider office team with administration, enquiries and updates
-   Ensuring customer expectations are managed and service levels maintained

### **What We’re Looking For**

You don’t need fire industry experience, **transferrable skills are key**. Someone from logistics, transport planning, engineering scheduling, facilities coordination or any busy operational role would excel.

You will need:

-   Strong planning, scheduling or logistics‑style experience

-   Excellent communication skills (phone and email)
-   A calm, solutions‑focused mindset
-   Confidence managing multiple moving parts at once
-   Good working knowledge of London and the South East
-   A proactive, friendly and professional approach
-   Strong attention to detail and solid IT skills (Word, Excel, Outlook)
-   A team‑centred attitude and willingness to get stuck in

The ideal person is **fearless on the phone**, firm but friendly, enjoys problem‑solving and loves keeping things organised.

### **Why You’ll Love This Role**

You’ll be joining a respected, family‑run business with genuine values, a personable culture and no micromanagement. The team is friendly, fast‑paced and supportive, with regular communication and a strong sense of pride in the service they deliver.

If you’re looking for a role where you can make a real impact every day and be part of a company that values reliability, trust and people, this is the perfect next step.

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/0773B2CFA8/apply)

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