# Customer Support Administrator

> Universal Business Team · Northfleet, United Kingdom · Full-time · Posted 2026-06-25

**Salary:** GBP 25,000–35,000

**Workplace:** on_site

**Department:** DF

## Description

**Salary:** £25,000 – £35,000 (depending on experience)  
**Hours:** Monday – Friday, 9:00am – 5:00pm (30-minute lunch) – part-time considered for reduced hours 5 days per week (pro rata)  
**Location:** Northfleet (office-based)

**Benefits:**

-   23 days’ holiday + bank holidays
-   Pension scheme
-   Free off-road parking
-   Good public transport links
-   Complimentary refreshments and basic food provisions
-   Ad hoc team lunches and staff incentives
-   Supportive, family-style culture with a genuine focus on employee wellbeing

### About the Role

An exciting opportunity has arisen for a **Customer Support Administrator** to join a growing and ambitious business in Northfleet. This is a **brand-new role**, created to support a busy customer support function as the business continues to expand.

You’ll play a key part in ensuring customers receive a **smooth, efficient and professional experience**, working closely across multiple departments including transport, marketing and operations.

This is an ideal opportunity for someone who is organised, proactive and enjoys being at the heart of a team.

### Key Responsibilities

-   Provide day-to-day administrative support to the Customer Support team
-   Work collaboratively with internal departments to coordinate customer requirements
-   Maintain and update the customer database, ensuring all records are accurate and up to date
-   Proactively contact existing customers to verify contact and delivery information
-   Support wider administrative tasks across the business when required
-   Help ensure a consistently high level of customer service is delivered at all times

### About You

We’re looking for someone with the right **attitude and work ethic** above all else. You’ll be:

-   A team player with a positive, “can-do” mindset

-   Highly organised with strong attention to detail
-   Confident communicating with customers and colleagues
-   Able to work under pressure and meet deadlines
-   Proactive, using your initiative to get things done

This role could suit:

-   Someone early in their career with the right core skills and attitude, or
-   A more experienced administrator looking for a supportive and fast-paced environment

### The Opportunity

You’ll be joining a **friendly, respectful and down-to-earth team**, where hard work is recognised and rewarded. The business has ambitious growth plans, offering genuine **opportunities for progression** for those who are driven and eager to develop.

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/1B936EBB36/apply)

---
Powered by [Workable](https://www.workable.com)