# Head of Key Account Management

> Universal Business Team · St Albans, United Kingdom · Full-time · Posted 2026-09-18

**Salary:** GBP 75,000–85,000

**Workplace:** on_site

**Department:** KF

## Description

**Head of Key Account Management**

**St Albans | Office Based – Monday to Friday – needs to be based in or near St Albans.**

**£75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)**

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead and develop a team of six Key Account Managers, ensuring the retention, growth, and ongoing success of a valuable customer portfolio. Working closely with the Business Development team, you'll take ownership of customers once they've been won, nurturing long-term partnerships, identifying growth opportunities, and driving revenue across the business.

With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

**The Opportunity**

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.  

**What You'll Be Doing**

-   Leading, coaching and developing a team of six Key Account Managers
-   Driving account retention, customer loyalty and revenue growth
-   Building strong relationships with key customers and stakeholders
-   Identifying upselling and cross-selling opportunities across existing accounts
-   Working closely with Business Development Managers to ensure smooth customer handovers
-   Delivering against sales, retention and growth targets
-   Creating an engaging and motivating team environment
-   Monitoring performance, setting objectives and driving accountability
-   Contributing to strategic business growth initiatives
-   Ensuring exceptional customer experience across the account portfolio  
      
    

**About You**

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.  

**Personal Attributes**

-   Growth mindset and ambition to succeed
-   Intelligent, switched-on and commercially savvy
-   Driven, resilient and target-focused
-   Professional, credible and relationship-led
-   Practical and sensible approach to leadership
-   Passionate about developing high-performing teams
-   Career-focused with a desire to make a genuine impact

## Requirements

You'll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

**Essential Experience**

-   Proven leadership experience managing a successful sales, account management, or customer relationship team
-   Strong track record of achieving and exceeding commercial targets
-   Experience managing key customer accounts and developing long-term partnerships
-   Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
-   Excellent commercial awareness and negotiation skills
-   Ability to influence, motivate and inspire others
-   Strong analytical and strategic thinking capabilities

## Benefits

-   £75,000 - £85,000 basic salary

-   Car allowance - £5k
-   Uncapped commission structure
-   Realistic earnings of £100,000+
-   Opportunity to shape and influence a growing business
-   Friendly, collaborative and professional culture
-   Long-term career progression opportunities
-   Senior leadership visibility and influence

**Ready to take ownership of a high-performing account management function and drive the next stage of growth?**

Apply today to find out more about this exciting leadership opportunity.

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/3A5C1349C0/apply)

---
Powered by [Workable](https://www.workable.com)