# IT Systems Coordinator

> Universal Business Team · Colchester, United Kingdom · Full-time · Posted 2026-04-21

**Salary:** GBP 40,000–50,000

**Workplace:** on_site

**Department:** KW

## Description

Our client is a leading manufacturing business based in **Colchester.** As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications.

One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based).

This is not a people-management role. You’ll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.  
  
**Responsibilities:**  
  
**ERP Management**

-   Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) – e.g., requirements gathering, UAT coordination, training support and documentation
-   Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate

**IT Infrastructure Support**

-   Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues.
-   Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution.
-   Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.

**Business Systems & Applications**

-   Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation).
-   Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation).
-   Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business.
-   Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes.

**Microsoft Office 365**

-   Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet.
-   Development and support of business applications using Microsoft PowerApps.
-   Automating tasks and processes using Excel Macros/Power Automate where applicable.

**Telephony & Communications**

-   Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required.

## Requirements

-   Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability)
-   Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time.
-   Strong understanding of Windows Server environments.
-   Solid experience with Microsoft SQL Server (strong SQL query/report writing essential).
-   Working knowledge of Office 365 administration and SharePoint.
-   Experience developing or supporting PowerApps.
-   Familiarity with 3CX phone system administration.
-   Experience managing or collaborating with Managed Service Providers.
-   Understanding of Meraki network devices (switches/APs).
-   Strong Excel skills, including experience building or editing VBA Macros.  
    Excellent communication skills – ability to translate technical issues for non-technical users.
-   A proactive, self-starter who enjoys solving problems and improving systems.
-   Strong time management and ability to prioritise in a busy environment.
-   Infor CloudSuite Industrial (CSI) experience.
-   Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage.
-   Experience working with vendors/implementation partners is beneficial.
-   Good change management skills.

## Benefits

-   Salary- £40,000- £50,000
-   Profit related bonus scheme
-   Free snacks and hot drinks
-   Monthly staff meetings with free lunch
-   22 days of paid holiday plus bank holidays increasing to 25 days with service
-   on-site parking
-   Monday- Friday 07.30am- 16.30pm (office based)

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/47E0D2A338/apply)

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