# Customer Service Administrator

> Universal Business Team · Sandbach, United Kingdom · Full-time · Posted 2026-05-20

**Salary:** GBP 28,000–35,000

**Workplace:** on_site

**Department:** MR

## Description

**Customer Service Administrator**

**  
Location:** Sandbach – Office Based  
**Salary:** £28,000 – £35,000 dependent on experience + benefits

  
An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach.

This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.

The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.

**  
Key Responsibilities**

-   Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals
-   Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork
-   Prepare customer budgets and monitor customer spend, making adjustments where required
-   Proactively follow up customer accounts where there has been a reduction or pause in activity
-   Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution
-   Process customer orders in line with company procedures
-   Create quotations for existing customers and proactively follow up opportunities
-   Manage incoming calls and act as the first point of contact for customer enquiries
-   Maintain accurate customer records and general business documentation
-   Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification
-   Liaise with customers to arrange waste collections and service bookings
-   Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications
-   Update and amend audit reports where required
-   Create and print customer labels, including bespoke label designs
-   Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments

## Requirements

The ideal candidate will have:

-   Previous experience within a customer service, administration, account coordination, or office support role
-   Strong organisational skills with excellent attention to detail
-   Confident and professional communication skills, both written and verbal
-   The ability to manage multiple priorities and work effectively in a busy environment
-   A proactive and positive approach to problem solving
-   Good IT skills, including experience using Microsoft Office and internal systems
-   Confidence communicating with customers via telephone and email

## Benefits

-   Competitive salary of £28,000 – £35,000 dependent on experience
-   Opportunity to join a growing and successful business
-   Genuine career development and progression opportunities
-   Supportive and collaborative working environment
-   Varied and rewarding role with real responsibility  
    

This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/5F4FCA86D2/apply)

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