# Customer Service & Sales Support Executive (German)

> Universal Business Team · Leighton Buzzard, United Kingdom · Full-time · Posted 2026-06-12

**Salary:** GBP 35,000–35,000

**Workplace:** on_site

**Department:** MR

## Description

**Customer Service & Sales Support Executive  
**

**Fluent German & English**  
Peterhead, Scotland OR Leighton Buzzard, England  
Full Time | Monday–Friday  
£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a **fluent German & English speaking Customer Service & Sales Support Executive** to support German-speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.

**The Role – Customer Service at the Core**

This position is heavily focused on customer service.

You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

**Key Responsibilities**

-   Handle incoming customer queries via phone and email in German and English
-   Process orders accurately and promptly
-   Send confirmations and resolve issues same day wherever possible
-   Follow up on outstanding quotations to support order conversion
-   Support field sales representatives with administrative and customer support tasks
-   Update and maintain CRM systems
-   Assist with customer account set-up
-   Work closely with Operations to ensure smooth fulfilment

## Requirements

**What We’re Looking For**

-   Fluent German & English (written and spoken)
-   Proven customer service experience
-   Experience supporting sales teams or processing orders
-   Strong organisational and prioritisation skills
-   Professional, adaptable, and self-motivated
-   Confident using MS Office and CRM systems
-   Strong communication skills and attention to detail

**KPIs**

-   All customer queries responded to same day
-   Orders received by 4pm processed by end of day
-   Effective follow-up of quotations to support sales growth

## Benefits

**Why Join?  
**

-   £35,000 depending on experience
-   Performance-based bonuses
-   Growing international business with real career opportunity
-   Supportive and collaborative team culture
-   A role where customer service truly matters

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/623F81E5A5/apply)

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