# Customer Service Administrator

> Universal Business Team · Lisburn, United Kingdom · Full-time · Posted 2025-04-23

**Salary:** GBP 25,500–32,500

**Workplace:** on_site

## Description

**Location:** Lisburn  

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a **Customer Service Administrator** to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

**About the Role**  
In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

-   Managing customer enquiries and providing outstanding service.
-   Processing orders accurately and ensuring timely delivery.
-   Building strong customer relationships to drive satisfaction and retention.
-   Identifying opportunities for upselling and cross-selling.
-   Supporting sales teams to achieve and exceed account targets.
-   Collaborating with internal teams to streamline processes and improve workflows.
-   Maintaining accurate records using CRM and sales software such as Sage.

## Requirements

**What We’re Looking For**  
The successful candidate will demonstrate:

-   Proven experience in customer service, account management, or sales support.
-   Strong proficiency with CRM systems and tools like Sage or Salesforce.
-   Excellent verbal and written communication skills.
-   A hands-on approach, with the ability to problem-solve and think proactively.
-   Ability to adapt to new technologies and contribute to process improvement.
-   A team-player mentality with the confidence to work independently.

**Desirable:**

-   Experience in distribution, logistics, or manufacturing industries.
-   Customer service or sales-related qualifications.
-   Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

## Benefits

**Salary:** £25,500 - £32,500 per annum  
Company wide Bonus  
**Hours:** Full-time, 8am- 4.30pm Monday- Friday

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/B1B47BED72/apply)

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