# Hire Desk Controller

> Universal Business Team · Royal Wootton Bassett, United Kingdom · Full-time · Posted 2026-07-01

**Salary:** GBP 30,000–32,500

**Workplace:** on_site

**Department:** KW

## Description

Our client is a well-established, family-run SME based in **Royal Wootton Bassett, Wiltshire.** With over 28 years' experience as an independent plant, tool and equipment hire company, they have built a strong reputation for delivering excellent customer service and reliable hire solutions.

As they continue their exciting growth journey, they are looking to recruit an experienced **Hire Desk Controller** to join their expanding team.

**Please note:** Previous experience within the plant, tool or equipment hire industry is essential.  

As a Hire Desk Controller, you'll be the first point of contact for their customers, ensuring a professional and efficient service from enquiry through to off-hire.  

**Key responsibilities include:  
**

-   Managing incoming hire enquiries by phone and email.
-   Preparing quotations and processing hire orders.
-   Coordinating deliveries, collections and transport.
-   Liaising with customers, drivers and workshop staff.
-   Maximising hire opportunities and identifying upselling opportunities.
-   Ensuring hire contracts and customer records are maintained accurately.
-   Building strong, long-term relationships with customers.
-   Delivering excellent customer service at every stage of the hire process

## Requirements

-   **Proven experience working on a hire desk within the plant, tool or equipment hire industry.**
-   Excellent customer service and communication skills.
-   The ability to work in a busy, fast-paced environment.
-   Strong organisational skills and attention to detail.
-   Good IT skills and experience using hire management software.
-   A positive attitude and the ability to work well as part of a team.

## Benefits

-   **£30,000–£32,500 per annum**, depending on experience.

-   Company pension.
-   Paid annual leave.
-   Ongoing training and development.
-   Genuine opportunities for career progression within a growing business.
-   A friendly, supportive team and modern working environment.  
      
    7.00am-5pm Monday to Friday, plus every other Saturday (these hours are currently in review)

  
If you're an experienced Hire Desk Controller looking to join a business with ambitious growth plans, we'd love to hear from you.

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/B5308649F3/apply)

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