# Customer Service Executive

> Universal Business Team · Cranleigh, United Kingdom · Full-time · Posted 2026-09-07

**Salary:** GBP 37,000–37,000

**Workplace:** on_site

**Department:** HH

## Description

**Customer Services Executive**  
Location: Cranleigh (Office-Based)  
Hours: Monday to Friday, 7:30am – 4:30pm  
Salary: Circa £37,000 per annum  
Contract: 12-month fixed term (Maternity Cover)

**About the Role**

This is an excellent opportunity for a Customer Services Executive to join a well-established and growing business on a 12-month maternity cover contract, based in Cranleigh.

The business is known for delivering high-quality products and services, with a strong reputation for reliability, responsiveness, and building long-term customer relationships.

We are looking for someone who thrives in a fast-paced environment, enjoys being at the centre of operations, and takes pride in delivering a seamless customer experience from start to finish.

This is a hands-on role where you will be involved in the full order journey from initial enquiry through to delivery planning, coordination, and post-delivery follow-up. You will act as the key link between customers, sales, and operations, ensuring everything runs smoothly, accurately, and on time.

**What makes this role exciting**

-   Full ownership of the customer journey from order to delivery
-   Direct impact on customer satisfaction and operational success
-   Close collaboration with operations, sales, and logistics teams
-   Visible results from your work every day

**Key Responsibilities**

-   Manage customer orders from quotation through to completion
-   Ensure all order details are accurate before processing
-   Set up and maintain customer records within internal systems
-   Keep customers updated throughout the order process
-   Coordinate with operations to ensure smooth fulfilment
-   Check stock availability and support delivery planning
-   Book and confirm delivery dates with customers
-   Handle inbound communications across phone, email, and other channels
-   Manage shared inboxes and ensure timely responses
-   Follow up after delivery to confirm receipt and successful unloading

## Requirements

**What success looks like**

Success in this role is measured by strong customer satisfaction, accurate order processing, and clear, timely communication across all stages of the order journey

**What we’re looking for**

-   Experience in customer service, order processing, or a similar fast-paced environment
-   Strong organisational skills with the ability to manage multiple priorities
-   Confident using Microsoft Office and ERP systems
-   Calm, professional approach under pressure
-   Strong communication skills, both written and verbal
-   A proactive mindset with the ability to take ownership and see tasks through to completion

## Benefits

-   £37,000 per annum
-   Excellent working environment
-   Profit share bonus scheme
-   Fresh newly refurbished well spaced offices

IND25

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/B92AB325DD/apply)

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