# Fire Alarm Technical Support Engineer

> Universal Business Team · Coventry, United Kingdom · Full-time · Posted 2026-04-02

**Salary:** GBP 40,000–45,000

**Workplace:** on_site

**Department:** DF

## Description

**Salary:** £40k - £45k

**Working Hours:** 40 hours per week (08:30 – 17:00)

**Benefits:** Company Car | Laptop | 25 days annual leave plus Bank Holidays | Company Bonus Scheme | Company Pension Scheme

**Travel:** National travel required – all business travel, subsistence and expenses covered.

### **Technical Field Support Advisor (Field-Based, Nationwide)**

An exciting opportunity has arisen for an experienced **Technical Field Support Advisor** to join a growing technical team, supporting customers and internal stakeholders across the UK.

This is a **highly hands-on, field-based role** with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You’ll be the go-to expert in the field, providing practical solutions where remote support alone isn’t enough, while also contributing to remote support and technical training as part of a close-knit technical department.

If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.

### **The Role**

You’ll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include:

-   Attending customer sites for first installs, commissioning support, investigations and escalated technical cases

-   Diagnosing and resolving technical issues related to installation, configuration, operation or environment
-   Carrying out site reviews, including field assessments and wireless site surveys where required
-   Acting as the primary on-site escalation point, supporting technical recovery activity
-   Producing clear, structured site reports with root-cause analysis and recommendations
-   Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement

When not on site, you’ll also:

-   Provide remote technical support via phone, email and ticketing systems

-   Support case progression and decision-making on whether site attendance is required
-   Contribute to technical training sessions for installers, engineers and customers
-   Share field observations to help improve documentation, training materials and support processes

### **About You**

This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team.

You’ll ideally bring:

-   A minimum of **3 years’ experience** in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)
-   Must be located in a commutable distance to Meriden, Coventry and happy with National travel

-   Strong hands-on fault-finding and diagnostic skills
-   Proven experience in a customer-facing technical support role
-   A solid understanding of installation, commissioning and technical problem resolution
-   Wireless fire alarm experience (desirable but not essential)
-   A full UK driving licence
-   Strong written skills for structured reporting and documentation
-   Competence with MS Office applications

### **What’s on Offer**

-   A **field-based role with national exposure** and genuine technical ownership

-   Company car, laptop and full coverage of business travel and subsistence
-   A stable Monday–Friday working pattern
-   A supportive technical team culture with a strong focus on quality and professional standards
-   Opportunities to influence product improvement, training and support processes
-   Structured benefits including bonus and pension schemes

If you’re an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we’d love to tell you more.

**Apply today or get in touch for a confidential discussion.**

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/DF841BA62F/apply)

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