# Servicing Administrator

> Universal Business Team · Havant, United Kingdom · Full-time · Posted 2026-07-29

**Salary:** GBP 28,000–30,000

**Workplace:** on_site

**Department:** HH

## Description

### Job Title: Servicing Administrator

**Location:** Havant, UK

**Hours:** Monday to Friday 08.00am-4.30pm (Office Based)

**Salary:** Up to £30,000 DOE + Company Bonus

Are you highly organised, process-driven, and at your best when keeping multiple moving parts under control? Do you enjoy providing excellent customer service while ensuring nothing slips through the cracks behind the scenes?[](https://ubt365-my.sharepoint.com/personal/hannah_haider_ubteam_com/_layouts/15/Doc.aspx?sourcedoc=%7B2F90E9DE-8D3A-43D3-BD5B-A5F26EFA9E6E%7D&file=Briefing%20form%202026-%20oska%20-servicing%20admim.docx&action=default&mobileredirect=true)

**If this sounds like you, a fast-growing healthcare solutions business is looking for a Servicing & Customer Service Administrator to join its expanding operations team.**

### About the Company

Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.

[](https://ubt365-my.sharepoint.com/personal/hannah_haider_ubteam_com/_layouts/15/Doc.aspx?sourcedoc=%7B2F90E9DE-8D3A-43D3-BD5B-A5F26EFA9E6E%7D&file=Briefing%20form%202026-%20oska%20-servicing%20admim.docx&action=default&mobileredirect=true)

### What’s the role about?

This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.[](https://ubt365-my.sharepoint.com/personal/hannah_haider_ubteam_com/_layouts/15/Doc.aspx?sourcedoc=%7B2F90E9DE-8D3A-43D3-BD5B-A5F26EFA9E6E%7D&file=Briefing%20form%202026-%20oska%20-servicing%20admim.docx&action=default&mobileredirect=true)[](https://ubt365-my.sharepoint.com/personal/hannah_haider_ubteam_com/_layouts/15/Doc.aspx?sourcedoc=%7B2F90E9DE-8D3A-43D3-BD5B-A5F26EFA9E6E%7D&file=Briefing%20form%202026-%20oska%20-servicing%20admim.docx&action=default&mobileredirect=true)

### Key Responsibilities

-   Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
-   Schedule engineer visits, workshop repairs, and customer call-outs.
-   Maintain servicing records, customer updates, and preventative maintenance schedules.
-   Respond professionally to customer calls, emails, and after-sales enquiries.
-   Manage customer expectations by providing accurate updates and clear communication.
-   Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
-   Complete hire administration and invoicing while ensuring records remain accurate and up to date.
-   Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
-   Track outstanding actions and ensure follow-up activities are completed efficiently.[](https://ubt365-my.sharepoint.com/personal/hannah_haider_ubteam_com/_layouts/15/Doc.aspx?sourcedoc=%7B2F90E9DE-8D3A-43D3-BD5B-A5F26EFA9E6E%7D&file=Briefing%20form%202026-%20oska%20-servicing%20admim.docx&action=default&mobileredirect=true)

## Requirements

### About You

You'll be someone who:

-   Has strong administrative and organisational skills.
-   Enjoys working in a fast-paced environment with multiple priorities.
-   Delivers exceptional customer service over the phone and via email.
-   Has excellent attention to detail and a process-driven approach.
-   Is confident using business systems, spreadsheets, and internal databases.
-   Takes ownership of tasks and follows them through to completion.
-   Works collaboratively and brings a positive, can-do attitude.
-   May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles.

## Benefits

### What’s in it for you?

-   Salary up to £30,000 depending on experience.
-   Company-wide bonus scheme.
-   Genuine career progression opportunities within a rapidly growing business.
-   Full training and ongoing development support.
-   Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed.
-   23 days holiday plus statutory holidays.

**Ready to Find Out More?**

This is an excellent opportunity to join a growing organisation where your contribution will be recognised and where genuine development opportunities exist for ambitious individuals. If you're looking for a role that combines administration, customer service, and operational coordination, we'd love to hear from you

IND25

## Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/E95DBA766B/apply)

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