# Corporate Guest Experience Coordinator > Ukio · Barcelona, Spain (Hybrid) · Temporary · Posted 2026-07-09 **Workplace:** hybrid **Department:** Guest Experience ## Description ### About Ukio |   We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀. Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥. Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇. ### Our culture |   We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks  to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch. Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us? Responsibilities | Pre-Arrival & Onboarding - Manage the pre-arrival journey to ensure a seamless guest onboarding experience. - Collect, review, and validate guest documentation in accordance with company requirements. - Conduct and communicate pre-arrival checks to guests. - Coordinate check-in logistics and ensure readiness for arrival. - Monitor and follow up on outstanding guest requirements and apartment-related issues prior to move-in. Financial & Administrative Management - Track and monitor security deposits, ensuring accurate records and follow-up. - Oversee amenity basket inventory and budget allocation. - Support invoice coordination and payment follow-ups when required. - Maintain accurate account documentation and administrative records. Guest Experience & Case Management - Act as a point of coordination for key guest accounts, ensuring timely resolution of issues. - Follow up on outstanding maintenance or operational matters that may impact the guest experience. - Proactively identify and escalate risks affecting guest satisfaction. Cross-Functional Coordination - Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high-quality guest experience. - Monitor and follow up on work orders and service requests affecting key accounts. - Facilitate communication across departments to ensure efficient issue resolution. Reporting & Process Improvement - Maintain accurate reporting, account records, and operational documentation. - Identify opportunities to improve workflows, guest experience processes, and internal coordination. - Support the implementation of process improvements and best practices. Communication & Ticket Management - Assist in the triage of guest and internal support requests that require human intervention. - Assess incoming tickets to determine ownership, reason for contact, urgency, and priority. - Route requests to the appropriate teams and ensure timely follow-up. ### **About You |** - Able to do a temporary contract (6 months) - C1 English and Spanish level - Strong customer service and communication skills. - Highly organized with excellent attention to detail. - Proactive problem-solver with a guest-focused mindset. - Able to manage multiple tasks in fast-paced environments. - Team player who collaborates effectively across departments. - Adaptable, quick learner, and eager to take on new challenges. - Committed to delivering exceptional guest experiences. ### Ukio's life benefits | - Hands-on experience in one of Europe’s fastest-growing startups 🚀 - Opportunity to work on real projects with ownership from day one - International and collaborative working environment - Learning experience across Operations, Design, and Project Coordination - Team events, office activities, and an amazing company culture - Flexible and dynamic startup atmosphere Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  **Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥**  **We look forward to receiving your application!**  For more information about Ukio, visit us at [www.ukio.com](http://www.ukio.com) and to keep up to date with    UKIO’s news, follow us on [LinkedIn](https://www.linkedin.com/company/ukio/mycompany/) and [Instagram!](https://www.instagram.com/stayukio/) ## Apply [Apply at Ukio](https://apply.workable.com/ukio/j/83EBFE83DA/apply) --- Powered by [Workable](https://www.workable.com)