# Service Advisor > United Motors Group · Dammam, Saudi Arabia · Full-time · Posted 2026-10-25 **Workplace:** on_site **Department:** Fix Auto ## Description Providing exceptional customer service, coordinating repair processes, and ensuring smooth communication between customers, technicians, and other stakeholders. ## Requirements - Provides excellent customer service by greeting customers, understanding their concerns, and addressing their questions and inquiries regarding repairs, estimates, and insurance claims. - Coordinate the repair process by scheduling appointments, arranging for vehicle drop-off and pick-up, and ensuring that repairs are completed within specified timeframes. - Prepares accurate repair estimates, explains the scope of work and associated costs to customers, and generates invoices for completed repairs. - Maintain effective communication with customers, technicians, insurance adjusters, and other stakeholders to provide updates on repair progress, address any issues or concerns, and ensure a smooth workflow. - Accurately documents customer information, repair details, and any additional notes or observations related to the repair process. - Ability to provide exceptional customer service and ensure customer satisfaction throughout the repair process is a key performance indicator for the L1 Service Advisor. - Coordinating repairs efficiently, meeting specified timeframes, and minimizing delays are important KPIs for this position. **Minimum Requirements for the Role** **Qualifications** High School Diploma **Experience** 4 years’ experience; 1 years in a similar role **Knowledge, Skills and Abilities** Excellent verbal and written communications skills Excellent computer skills. Strong knowledge of auto body repair techniques, tools, and materials. Fluent in English, Arabic desirable. Excellent mathematical skills ## Apply [Apply at United Motors Group](https://apply.workable.com/umg-careers/j/0BAC1DCEE8/apply) --- Powered by [Workable](https://www.workable.com)