# Service Advisor

> United Motors Group · Riyadh, Saudi Arabia · Full-time · Posted 2026-10-05

**Workplace:** on_site

**Department:** Fix Auto

## Description

**High-level Job Purpose Statement**  
Acts as liaison between the customer and service technicians working in the service facility. Works with customers to determine problems with a vehicle and provide technicians with accurate problem descriptions. Keeps the customer appropriately informed through the service process.  

**Customer Service**

-   Greet customers courteously; accurately capture customer vehicle complaint and advise service team
-   Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
-   Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution
-   Call customers who have had major repairs done in the last month to inquire about vehicle performance
-   Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time

**Service Process**

-   Record customer appointments, check service records and stamp service booklets
-   Complete customer check list detailing all information provided by the customer in terms of defect or service required
-   Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
-   Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
-   Communicate with the customer any cost overruns (before they are incurred) or completion delays
-   Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
-   Receive invoices and obtain payment at the time of vehicle delivery to the customer

**Warranty Claims**

-   Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
-   Advise and provide explanations to customers where repairs cannot be covered by warranty
-   Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work
-   Provide all warranty documentation to Warranty function to support any claims with the franchisor

**Service Promotion**

-   Ensure that all marketing material is properly exhibited in the reception areas
-   Mail service promotion material to targeted customers
-   Explain to customers special plans and promotions related to maintenance and accessories

## Requirements

**Minimum Requirements for the Role**

**Qualifications**: University Degree in Engineering or related field

**Experience**: Minimum 1 year of experience in automotive maintenance  
**Knowledge, Skills and Abilities**: Excellent verbal and written communication skills, Excellent computer skills, Fluent in English and Arabic, and Excellent interpersonal skills

## Apply

[Apply at United Motors Group](https://apply.workable.com/umg-careers/j/20876FF6AD/apply)

---
Powered by [Workable](https://www.workable.com)