# Ecommerce Account Manager

> UN/COMMON · United States (Remote) · Full-time · Posted 2026-05-04

**Salary:** From USD 35,000

**Workplace:** remote

**Department:** Development

## Description

As an Ecommerce Account Manager, you will support and grow client relationships while helping optimize the online shopping experience. This role is a great fit for someone eager to develop skills across account management, ecommerce strategy, and data-driven problem solving — with plenty of mentorship and collaboration along the way.  
  
**What will I be doing?**

_Client Relationship Management:_

-   **Build Client Relationships:** Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time.
-   **Understand Client Goals:** Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact.
-   **Regular Communication:** Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback.

-   **Partnership Support:** Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally.  
    
-   _Project Management:_

-   **Campaign Support:** Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track.
-   **Timeline Tracking:** Help manage project timelines to ensure deliverables are met on schedule.

-   _Cross-Functional Collaboration:_

-   **Work with Design and Development Teams:** Collaborate with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients.
-   **Knowledge Sharing:** Contribute to a culture of learning by sharing insights and best practices across teams.

-   _Additional Responsibilities:_

-   **AGILE Participation:** Learn and contribute to AGILE workflows, including backlog management and sprint planning.
-   **Budget Awareness:** Support client budget tracking and help ensure resources are used effectively.
-   **Case Studies:** Assist strategists in documenting client wins and contributing to case study development.
-   **App Research & Recommendations:** Research and recommend apps based on client needs, and help with implementation and optimization.

## Requirements

-   **What do I need?**

-   Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
-   1–3 years of experience in ecommerce, account management, digital marketing, or a related role.
-   Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus).
-   Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike.
-   Organized, detail-oriented, and able to manage multiple tasks at once.
-   Eagerness to learn — you don't need to know everything, but you should be curious and coachable.

-   **Bonus Points:**

-   Experience with digital merchandising or site content management
-   Background in digital marketing (SEO, email, paid, etc.)
-   Exposure to AGILE or project management tools (Jira, Asana, etc.)
-   Comfort translating technical concepts for non-technical audiences

## Benefits

**Health Coverage (Day 1)**  
Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day.

**Paid Time Off**  
23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year.

**401(k) with Company Match**  
4% company match after 6 months of employment, fully vested.

**Parental Leave**  
12 weeks of fully paid maternity and paternity leave.

**Remote Work Support + Half-Day Fridays**  
$500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance  
  
**Additional Requirements**

-   Applications must be submitted in English; sponsorship is not available.
-   All application questions are required. Incomplete applications will not be considered.
-   Direct outreach to company leadership regarding this role is not permitted.
-   A video interview may be required as part of the selection process.

## Apply

[Apply at UN/COMMON](https://apply.workable.com/uncommonagency/j/D1C324CC65/apply)

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