# Senior Test Engineer - Genesys Cloud Contact Center

> Unison Group · India (Remote) · Contract · Posted 2026-08-12

**Workplace:** remote

**Department:** Kapil

## Description

We are looking for a Senior **Test Engineer – Genesys Cloud Contact Center** to support the Bank’s migration from a legacy contact center platform to **Genesys Cloud CX**.

The role will be responsible for end-to-end functional and non-functional testing covering **IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing, telephony integrations, and failover**. The Test Engineer will support **SIT, UAT, migration, cutover, and hypercare** activities.

### Key Responsibilities

-   Design and execute test cases for Genesys Cloud contact center solutions.
-   Test **Arabic/English IVR, DTMF, call flows, ACD and skills-based routing**.
-   Validate inbound/outbound calls, callback, campaigns, and dialling functionality.
-   Test **voice/screen recording, CDR, billing, reports, dashboards, and quality management**.
-   Validate telephony integrations including **PRI/ISDN, SIP, SBC, BYOC and WebRTC**.
-   Perform failover, resilience, performance, and integration testing.
-   Manage defects and maintain traceability between requirements, test cases, and defects.
-   Support **SIT, UAT, cutover, and production validation**.

## Requirements

-   Technical Skills

-   Hands-on **Genesys Cloud CX / Genesys testing** experience.
-   Strong knowledge of **IVR, ACD, call flows, routing, and contact center operations**.
-   Experience with **telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR and billing validation**.
-   Experience with **JIRA, Azure DevOps, or similar test/defect management tools**.
-   Arabic/English IVR testing experience is an advantage.

-   Qualifications & Experience

-   Bachelor’s degree in **IT, Computer Science, Telecommunications, or related field**.
-   **6+ years of software/system testing experience**.
-   Strong hands-on experience in **Genesys Cloud/contact center and telephony testing**.
-   **ISTQB Foundation certification required**; Advanced certification is an advantage.
-   Banking/Financial Services experience is preferred.

## Apply

[Apply at Unison Group](https://apply.workable.com/unisongroup/j/DC09E84695/apply)

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