# Member Services Coordinator - Customer Service & Estate Planning Support

> United Placement Group · Bradenton, United States · Full-time · Posted 2026-06-02

**Salary:** USD 35,000–41,500

**Workplace:** on_site

**Department:** Corporate Administration

## Description

Member Services Coordinator (On-Site, Full-Time)  
Schedule: Monday – Friday, 8:00 a.m. to 4:30 p.m.

We’re seeking a highly organized, detail-oriented **Member Services Coordinator** to support our members and deliver an exceptional customer experience. In this on-site role, you’ll make post-delivery calls, gather feedback, assist with ongoing service needs, and keep members informed about plan updates. Estate planning is about protecting families and honoring final wishes; in this position, you help make that possible by ensuring members understand their benefits and can easily access a network attorney for any changes or estate settlement needs.

**Responsibilities**

-   Make post-delivery and survey follow-up calls to ensure satisfaction and request online reviews
-   Explain Assured Care benefits and the importance of access to a network attorney
-   Participate in call campaigns and handle incoming calls, routing to the appropriate team member
-   Provide calm, professional support and help resolve member issues

**Qualifications**

-   2+ years in customer service or member-facing roles
-   Paralegal certification highly preferred (or related legal/estate planning experience)
-   Strong communication skills and a patient, professional phone manner
-   Organized, able to manage multiple tasks; proficient with Microsoft Office

**Compensation & Benefits**

-   W-2 position, paid weekly
-   Health, Dental, Vision, and Life Insurance after 90 days
-   Holiday pay, PTO, vacation
-   401(k) with company match

If you enjoy helping people, staying organized, and providing a calm, supportive experience over the phone, we’d love to hear from you.

## Apply

[Apply at United Placement Group](https://apply.workable.com/unitedplacementgroup/j/3298E48B41/apply)

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