# SME Account Manager

> Up Hellas · Athens, Greece (Hybrid) · Full-time · Posted 2026-10-13

**Workplace:** hybrid

**Department:** Sales - Customer Engagement

## Description

👋 Hey, we’re Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we’re on a mission to keep teams happy, healthy, and engaged.

The catch? We do it the maverick way — we never settle.

**SME Account Manager**

**The mission**

As an **SME Account Manager**, you will play a key role in supporting and growing client relationships, helping ensure a high standard of service while contributing to the continued development of existing accounts through upselling and cross-selling opportunities. This role suits someone who enjoys working closely with customers, building trust over time, and collaborating across teams to deliver a strong client experience.

**What you’ll be Up to**

-   Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.
-   Identify upselling and cross-selling opportunities within your existing portfolio.
-   Manage customer requests, including tickets and the correction of errors in orders and payments resulting from technical issues.
-   Handle the day-to-day management of customer accounts as delegated by the Manager, with a strong focus on client satisfaction.
-   Work collaboratively with the SME team and build positive relationships across Up Hellas functions.
-   Follow the Manager’s ways of working and relevant role guidelines, and act in line with company instructions in emergency situations.

**The essentials**

-   2+ years of experience in B2B account management or sales, including customer-facing relationship management.
-   Experience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations.
-   Strong communication and relationship-building skills, with a customer-first mindset.
-   Team-player attitude.
-   Fluency in Greek.

**The nice-to-haves**

-   Experience developing partnerships and working cross-functionally with internal teams.
-   BSc in Business Administration; an MSc in a relevant field is a plus.
-   Familiarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools.
-   English is highly preferable.

**The Up Perks**

-   FlexOne (full package), Fitpass & a comprehensive private medical plan.
-   Never stop growing — real support to keep learning.
-   Remote Fridays + 4 flex remote days a month.
-   A few epic parties, here and there.
-   Stability — full-time, indefinite contract.
-   Location — our Athens HQ.

Ready to Up-grade your career? 🚀

All information received will be treated with strict confidentiality.

#LI-Hybrid

## Apply

[Apply at Up Hellas](https://apply.workable.com/up-hellas-1/j/20D0D24592/apply)

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