# Remote Insurance Customer Service Representative

> Valatam · Colombia (Remote) · Full-time · Posted 2026-04-07

**Workplace:** remote

**Department:** Customer Service

## Description

**About Valatam**

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a **Great Place to Work for the 2025-2026** period, proof that great work starts with great people.

**About the Role**

We’re looking for an Insurance Customer Service Rep (CSR) to deliver exceptional bilingual support to the customers of our insurance agency partner clients. This is a 100% remote, full-time position for candidates in Latin America.

**Key Responsibilities**

-   Inbound & outbound customer communication via phone and email, in English and Spanish.
-   Respond promptly to customer inquiries regarding policies, coverage, and claims.
-   Contact customers regarding renewals and payment reminders.
-   Contact carriers to obtain policy information and resolve issues.
-   Handle inquiries and concerns to ensure customer satisfaction.
-   Other similar or related tasks.

## Requirements

-   Fluent English (C1/C2) and Spanish.
-   2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients.
-   Proficiency with Agency Management Systems such as AMS360 or similar.
-   Excellent attention to detail, communication, and problem-solving skills.
-   Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
-   Bachelor’s or Associate’s degree preferred.

## Benefits

**Our Core Values at Work**

We live by **ACTION** (get things done), **CARE** (help others and do things right), **OUTSTANDING** (operate at the highest standards), **DEPENDABLE** (own every commitment), and **ENERGY** (bring positivity every day). You’ll thrive here if these values resonate with you.

**What We Offer**

-   Competitive hourly rate in USD.
-   Guaranteed annual pay increments.
-   Discretionary client bonuses (80% of our clients award year-end bonuses).
-   7 U.S. federal holidays + 4 paid PTO days.
-   Monthly medical insurance stipend (after meeting eligibility criteria).
-   Birthday / Anniversary bonuses + Gym / Wellness allowance.
-   Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.

## Apply

[Apply at Valatam](https://apply.workable.com/valatam/j/EA657C14AE/apply)

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