# Remote HR Manager - VA Retention, Performance & Culture

> Valatam · Nicaragua (Remote) · Full-time · Posted 2026-10-14

**Workplace:** remote

**Department:** HR

## Description

**About Valatam**

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026), proof that an exceptional employee experience leads to outstanding client results.

**About the Role**

As Human Resources Manager, you will build a results-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives.

This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution.

**Key Responsibilities**

-   Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
-   Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
-   Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
-   Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
-   Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up
-   Ensure timely resolution of VA complaints, concerns, and requests
-   Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
-   Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
-   Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
-   Lead VA engagement, recognition, culture, and volunteering initiatives
-   Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
-   Other related tasks as needed

## Requirements

-   Fluent in English (C1/C2)
-   3–5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role.
-   Experience in the Staffing, BPO, or Outsourcing industry is preferred.
-   Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field is preferred.
-   Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives.
-   Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results.
-   Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution.
-   Excellent interpersonal, communication, and stakeholder management skills.
-   Strong organizational, problem-solving, prioritization, and follow-through skills.

**ONLY APPLICATIONS AND RÉSUMÉS SUBMITTED ENTIRELY IN ENGLISH WILL BE REVIEWED AND CONSIDERED FOR THE RECRUITMENT PROCESS.**

## Benefits

### Our Core Values at Work

We live by **ACTION** (get things done), **CARE** (help others and do things right), **OUTSTANDING** (operate at the highest standards), **DEPENDABLE** (own every commitment), and **ENERGY** (bring positivity every day). You’ll thrive here if these values resonate with you.

### What We Offer

-   Hourly rate equivalent to approximately USD $2,000 / month, based on experience.
-   Paid time off and performance bonuses
-   Monthly medical insurance stipend after meeting eligibility criteria
-   Birthday and work-anniversary bonuses
-   Gym and wellness allowance
-   Unlimited online fitness classes
-   Company events and Christmas celebrations

-   A fully remote role with direct exposure to senior leadership.

**Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.**

## Apply

[Apply at Valatam](https://apply.workable.com/valatam/j/EF88B222E6/apply)

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