# Product Designer, UX & Customer Journey

> Valis · London, United Kingdom (Remote) · Full-time · Posted 2026-11-05

**Workplace:** remote

## Description

About us

We are Valis - a company building an institutional AI operating layer for mid-market companies: shared company memory, workflow mining and agentic automation.

Why this role exists

Product Designer owns the end-to-end experience of Valis: from the first time a CEO sees it, through the admin setting it up, to the moment an employee uses it every day. 

What you will do

Customer journey

-   Map the journey for each type of user: CEO and founder, client admin, end user, and our own deployment team. Keep it current as the product changes.
-   Sit in on client rollouts and install sessions. Watch real people use the product, and turn what you see into clear, prioritised problems for engineering.
-   Define and track experience metrics with the product and deployment teams: activation, adoption, time to first value.

Product design

-   Design the core surfaces end to end: the desktop app (daily brief, meetings library, calendar, chat), the mobile app and the admin panel.
-   Design the onboarding: first install, connecting data sources, first useful answer.
-   Write specs and prototypes that engineers and AI agents can build from directly. Review what ships, and send it back when the experience is not right.
-   Questions we have heard: “Why can I only hide a task, not close it?”, “How do I switch between my personal and company workspace?”, “What changed in the app since I last opened it?”

Design system

-   Build the Valis design system from scratch, so engineers and their AI agents produce a consistent interface without a design review on every change.
-   Keep it in the codebase, not only in Figma. The agents need to be able to use it.

Product communication

-   Own how the product talks to users: in-app notifications, release notes, user guides and trainings.
-   Tailor them to the reader: a CEO needs to see which of their problems a release solves, and an employee needs to know what changed in their app.

## Requirements

Must have

-   7+ years in product design, including 3+ years owning the experience of a B2B SaaS product end to end, not a single feature inside a large team.
-   A portfolio that shows complex products made simple: data-heavy tools, admin and permission flows, desktop and mobile apps.
-   Strong in both UX and UI: research, journey mapping, information architecture, and high-quality visual and interaction design.
-   You have built a design system from scratch and got engineers to adopt it.
-   You have designed onboarding and in-product communication, and can show the effect in numbers.
-   Hands-on with AI tools in daily work: you prototype with Claude, Claude Code or similar, and write specs an agent can execute. You use them yourself, not only read about them.
-   You shape the product rather than wait for a brief. The product changes daily.
-   Fluent English.

Nice to have

-   Experience designing AI-native products: assistants, agents, chat, generated content.
-   Prototyping in code (React / TypeScript), working in GitHub alongside engineers.
-   Experience with enterprise users: admins, IT, security and access settings.
-   Good working knowledge of RU language

## Benefits

We offer competitive base, performance-based bonus, and the opportunity to join the team during fast growth.

## Apply

[Apply at Valis](https://apply.workable.com/valis/j/7D5F4BFFC5/apply)

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