# Customer Success Specialist - Vio

> Valsoft Corporation · Beirut, Lebanon (Hybrid) · Full-time · Posted 2026-08-19

**Workplace:** hybrid

**Department:** Customer Support

## Description

Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.

**Here is a little window into our company:** Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We are looking for a Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.

You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.

What You Will Do

-   Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
-   Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
-   Handle incoming support tickets and client inquiries in a timely, professional manner
-   Help monitor account health and flag potential issues to the CSM team
-   Conduct platform walkthroughs and training sessions with dealership staff
-   Collect and document client feedback and relay it to the product and tech teams
-   Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
-   Collaborate closely with CSMs to ensure clients receive consistent, proactive support

## Requirements

-   0 to 2 years of experience in customer support, customer success, or a client-facing role
-   Fluent in English (spoken and written); German, Spanish, or Italian is a strong plus for our European dealer clients
-   Comfortable with technology and genuinely curious about AI
-   A clear, friendly communicator who builds rapport easily
-   Organized, detail-oriented, and able to manage multiple tasks at once
-   Proactive and self-motivated — you take initiative without waiting to be told
-   Experience with SaaS, automotive retail, or tech support is a plus but not required
-   Based in Europe and available to work CET or UK business hours

Why Join Viova?

-   Work at the intersection of automotive retail and AI — a market that is growing fast
-   Clear growth path to a full CSM role as the team expands. We promote from within
-   Join an international, collaborative team that moves quickly and values your input
-   Competitive salary with access to cutting-edge technology
-   Make a real difference for dealerships and their customers every day

## Apply

[Apply at Valsoft Corporation](https://apply.workable.com/valsoft-corp/j/2E09028C86/apply)

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