# Customer Support Specialist - WSTE

> Valsoft Corporation · Beirut, Lebanon (Hybrid) · Full-time · Posted 2026-09-16

**Workplace:** hybrid

**Department:** Customer Support

## Description

Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.

**Here is a little window into our company:** Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

-   Answering Client support issues and working with clients via phone, connected session, and email.
-   Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
-   Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
-   Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
-   Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
-   Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness 
-   Building SQL queries for data analysis
-   Helping write and optimize in-application SQL statements and queries
-   Using data, generating and interpreting results to most accurately and quickly resolve issues
-   Controlling data quality and providing remedial actions
-   Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
-   Working with Clients to create, program, deploy, and test Client documents within the software application
-   Preparing documentation and writing articles to publish in the client facing Knowledge Base
-   Handling common database procedures such as upgrade, backup, recovery, and migration
-   Performing application and database testing
-   Becoming expert in the configuration and use of WeSuite software and supporting tools and systems

## Requirements

-   3 years plus direct enterprise software application customer support
-   Troubleshooting and resolution of issues
-   SQL Server and database management
-   Writing SQL queries
-   Microsoft Windows environment
-   Crystal Reports
-   Use of Zendesk
-   Skillsets Required:
-   SQL Server and database management
-   SQL queries
-   Excellent communication skills both written and verbal
-   Data interpretation
-   Zendesk experience a plus

## Apply

[Apply at Valsoft Corporation](https://apply.workable.com/valsoft-corp/j/3F55B7BA92/apply)

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