# Customer Success Manager

> Valsoft Corporation · Sydney, Australia (Remote) · Full-time · Posted 2026-06-05

**Workplace:** remote

**Department:** Support client | Customer Support

## Description

**About Sadie** 

Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems. 

We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward. 

 **About the Role** 

As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness. 

  
**What You Will Do**

**Customer Onboarding & Implementation** 

-   Manage the end-to-end onboarding of new restaurant partners 

-   Set clear expectations, provide training, and ensure full system adoption 

-   Collaborate with integration and support teams to deliver a fast, smooth go-live 

**Ongoing Relationship Manageme**nt 

-   Act as the main point of contact post-onboarding 

-   Build trust and strong working relationships with restaurant operators and managers 

-   Monitor customer health and proactively address issues before they escalate 

**Voice of Customer & Feedback Loops** 

-   Proactively gather, track, and analyze customer feedback 

-   Identify patterns, surface pain points, and advocate for customer needs internally 

-   Collaborate with Product and Engineering to prioritize improvements based on feedback 

**Process Development & Internal Collaboration** 

-   Help document and improve scalable customer success playbooks 

-   Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing 

-   Develop new initiatives and support programs to improve retention and satisfaction 

**Retention & Growth** 

-   Ensure customers understand the full value of Sadie and how to use all relevant features 

-   Identify upsell opportunities or new integrations that add value 

-   Support expansion and referrals within multi-location groups 

  
**What You Bring**

-   Have 5+ years of experience in a customer success, account management, or hospitality tech role 

-   Are highly organized, empathetic, and customer-obsessed 

-   Love building relationships and solving problems 

-   Have strong written and verbal communication skills 

-   Are comfortable working in fast-moving environments with competing priorities

## Apply

[Apply at Valsoft Corporation](https://apply.workable.com/valsoft-corp/j/AB175643C9/apply)

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