# Customer Success Manager (CSM): Europe

> Valutico · United Kingdom (Remote) · Full-time · Posted 2026-08-11

**Salary:** GBP 40,000–45,000

**Workplace:** remote

**Department:** Customer Success

## Description

**Company Description:** Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.

**Experience:** Mid-Level

**Availability:** Full-time

**Job Function:** Customer Success Manager

**Location:** Remote

**Salary:** £40-45k Base + Commission

**What are we looking for:** An English-speaking Customer Success Manager (CSM) for Europe to join our international team.

**Responsibilities:**

-   Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
-   Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
-   Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
-   Collaborate, problem solve, and strategise upcoming client meetings with team members
-   Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
-   Work with the sales and marketing team to collect customer references and develop case studies
-   Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom.
-   Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development

## Requirements

-   3+ years of experience in Finance / Business Valuation, Account Management, or Customer Success
-   The ability to work remotely and autonomously
-   Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
-   A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly
-   Strong verbal and written communication, strategic planning, and project management skills
-   Analytical and process-oriented mindset
-   Comfortable working across multiple departments in a deadline-driven environment
-   Active team player, self-starter, and multitasker who can quickly adjust priorities
-   Fluent / Native English

## Benefits

**What we offer:**

-   A strong, experienced team you can learn from – with ongoing support, honest feedback, and a real team spirit.
-   Access to the latest technologies and tools – we work data-driven and efficiently.
-   Clear targets that we consistently hit – in an environment that recognises and rewards performance.
-   An international, remote-friendly work environment with colleagues from around the globe.
-   Fair and transparent compensation – including a competitive base salary and an above-average commission/bonus structure.

## Apply

[Apply at Valutico](https://apply.workable.com/valutico-2/j/146FEFBE07/apply)

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