# L1 IT Support

> VBP · Cebu City, Philippines · Full-time · Posted 2026-05-06

**Salary:** unknown currency 276,000–300,000

**Workplace:** on_site

**Department:** Information Management

## Description

**Overview of the Role**

The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software applications, hardware, and IT-related issues. This role involves troubleshooting, diagnosing problems, and providing solutions to ensure a seamless user experience. The role will possess strong communication skills, a customer-centric approach, and a basic understanding of IT concepts.

**Main duties include:**

-   Installing and configuring hardware, software, systems, networks, printers, and scanners.
-   Diagnosing and troubleshooting hardware, software, and network issues.
-   Monitoring and maintaining computer systems and networks.
-   Setting up accounts for new users.
-   Repairing and replacing equipment as needed.
-   Testing new technology.
-   Maintaining desktops, laptops, printers, and peripherals.
-   Performing routine maintenance, updates, and backups.
-   Gathering feedback from users to enhance training.
-   Documenting support tickets and solutions.
-   Maintaining records of IT incidents and service requests to identify trends and improve IT support processes.
-   Running reports to analyze common issues.

## Requirements

-   Bachelor's degree in Information Technology or related field is preferrable.
-   Previous experience in a technical support role or customer service role preferred.
-   Basic understanding of computer hardware, software, and networking concepts.
-   Familiarity with Windows and/or macOS operating systems.
-   Excellent communication skills and ability to explain technical concepts to non-technical users.
-   Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
-   Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required.
-   Willingness to learn and adapt to new technologies and processes.

## Benefits

-   500K per incident HMO coverage + Dental & Optical benefits 
-   2-week paid Christmas vacation
-   Electricity & Data subsidies
-   25K Educational Assistance 
-   Training and equipment will be provided
-   Fixed Schedule of Mon-Fri from 7 AM to 4 PM

## Apply

[Apply at VBP](https://apply.workable.com/vbp/j/23C30329FA/apply)

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