# Outlet Retail Manager

> Vero HR Ltd · Gateshead, United Kingdom · Full-time · Posted 2026-10-14

**Salary:** GBP 29,000–31,500

**Workplace:** on_site

**Department:** Ref: 117

## Description

We are the internal recruitment partner working with a leading global home appliance brand known for producing affordable, energy-efficient, and innovative household appliances.

We are looking for a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. This is an exciting opportunity for an experienced retail professional to take ownership of a customer-facing outlet, drive sales growth and develop a small team.

The outlet sells refurbished and graded appliances to both trade customers and the public.

You will take responsibility for the day-to-day running of the outlet, overseeing sales performance, stock management, customer service and profitability. This role would suit someone who enjoys being hands-on, developing new business opportunities and taking ownership of a store’s commercial performance.

  
  
**Responsibilities:**

-   Lead and develop a small team, driving sales targets, KPIs and margins.
-   Build relationships with trade customers and the public to generate new business.
-   Manage the outlet’s P&L, budgets, pricing and operating costs.
-   Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing.
-   Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently.
-   Support customers with product demonstrations, sales enquiries and loading appliances.
-   Deliver local marketing and promotional activities to increase awareness and sales.
-   Maintain legal compliance, accurate records and health and safety standards.

**The successful candidate will be able to demonstrate the following:**

-   Experience in retail management or a similar customer-facing sales environment.
-   A commercial mindset, with experience managing sales targets, KPIs and profitability.
-   Strong leadership skills and the ability to motivate and develop a team.
-   Excellent customer service and communication skills, with the ability to build trade and retail relationships.
-   A proactive approach to sales, marketing and identifying growth opportunities.
-   Good IT skills, particularly Microsoft Excel; SAP experience is advantageous.
-   An understanding of digital sales and e-commerce would be beneficial.
-   A hands-on approach and the physical capability to assist with handling and moving appliances.

**In return we are offering:**

-   Basic salary of up to £31,500 plus a 10% bonus linked to sales targets.
-   25 days’ annual leave plus bank holidays, with the opportunity to earn up to five additional days each year
-   Pension plan.
-   Life assurance at twice your annual salary.
-   Company product discounts.
-   High street discounts and offers.
-   Virtual GP service.
-   Employee assistance programme.

If you’re a commercially driven retail professional looking for an opportunity to lead a team, grow sales and take ownership of a successful outlet, **apply now for immediate consideration.**

## Apply

[Apply at Vero HR Ltd](https://apply.workable.com/vero-hr-ltd/j/A978A65D21/apply)

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