# Digital Ecosystem Consultant

> VillageReach · Lilongwe, Malawi · Contract · Posted 2026-05-20

**Workplace:** on_site

**Department:** Malawi

## Description

### **Terms of Reference: Digital Ecosystem Consultant**

**1\. Background**

VillageReach is an implementing partner for the CHOICE Project (2025‑2028) funded by Global Affairs Canada (GAC) and Oxfam Canada. As part of the Digital Innovation component, VillageReach requires a vendor to develop, deploy, and maintain three interconnected digital components: an offline‑ready Youth Choice Progressive Web App (PWA), social media platforms (Facebook & WhatsApp), and a live interactive dashboard that integrates data from all CHOICE digital channels.

**2\. Scope of Work**

Consultant will perform the following services:

**a)    Youth Choice App Development (Offline‑Ready PWA)**

\-        Co‑design & prototyping, development of an offline‑first PWA with "Services Near Me" map, SRHR health topics, moderated community chat forums, and Support and Service Access Barrier Reporting. Deployment as a PWA on a cloud server.

**b)    Social Media Setup (Facebook & WhatsApp)**

\-        Create Managed Facebook Page; set up WhatsApp Business API with Community structure, topic‑based Groups, Broadcast Channel, and moderation tools. Ensure data and engagement metrics are fed to the central dashboard.

c)      **Interactive Live Dashboard (Open Source)**

\-        Deploy an open‑source BI platform (e.g., Metabase, Superset, Redash) on a cloud server. Build ETL pipelines to pull data from Youth Choice App, Facebook/WhatsApp, USSD, and CCPF hotline. Provide visualisations (feedback, SRHR products stock‑out alerts, channel usage trends, campaign effectiveness). Implement row‑level security and encryption.

d)     **Ongoing Maintenance & Support (12 months after go‑live)**

\-         Bug fixes, security patches, compatibility updates; dashboard data pipeline maintenance; Dashboard API troubleshooting; hosting uptime monitoring (target ≥99%, response within 4 working hours); monthly reporting; up to 6 content updates and up to 3 dashboard visualization changes included. Additional updates billed separately.

**3.  Deliverables & Timeline (Setup Phase – 4 months)**

·        The vendor shall provide a feasible workplan for initial setup and commissioning for a period of 4 months.

**4\. Ongoing Maintenance Period (12 months after go‑live)**

Deliverables and Timelines

-   Monthly performance and usage report — submitted monthly, by the 5th of the following month.
-   Bug fixes and security patches — addressed as needed, with critical issues resolved within 1 working day.
-   Content updates — up to 6 updates during the contract period, as requested.
-   Dashboard visualization major changes — up to 3 major updates during the contract period, as requested.
-   Moderator training refresher sessions — up to 2 sessions during the contract period.
-   Service completion report — submitted at the end of the contract.

## Requirements

5\. **Qualifications & Evaluation Requirements (from the original Terms of Reference)**

Shortlisted vendors were required to demonstrate:

-   Proven experience developing offline‑ready PWAs for low‑bandwidth environments.
-   Demonstrated success setting up and integrating WhatsApp Business API (official BSP partnership or track record) and Facebook communities.
-   Experience deploying open‑source BI tools (Metabase, Superset, Redash, etc.).
-   Strong understanding of data privacy for health/SRHR data in a Malawian context.
-   Ability to conduct field testing in Balaka & Lilongwe.
-   Proven ability to provide at least 12 months of ongoing maintenance and support.

Provide a costed budget for all planned activities

**6\. Application & Evaluation Criteria**

Vendors submitted technical and financial proposals.

Evaluation weighting:

-   Technical approach & methodology (including wireframe/prototype demo)
-   Relevant experience & team qualifications
-   Financial proposal (value for money over setup + 12 months)
-   Data privacy & security plan

**Applications will be reviewed on a rolling basis until Thursday 28th May, 2026 COB.**

## Apply

[Apply at VillageReach](https://apply.workable.com/villagereachcareers/j/0AF0296614/apply)

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