# Accounts Receivable (Payment Collections Officer)

> Virtual Staff 365 · Philippines (Remote) · Full-time · Posted 2026-06-09

**Workplace:** remote

## Description

Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.

They are now seeking to hire an **Accounts Receivable (Payment Collections Officer)** to manage debtor reports and secure outstanding payments. This role plays an essential part in maintaining healthy cash flow, processing phone payments, and resolving customer billing enquiries.

### Job Responsibilities

### Debtor Management & Collections

-   Monitor and manage the debtors report across multiple job types daily
-   Review job statuses and customer notes to determine appropriate follow-up actions
-   Follow up on outstanding payments from customers via phone and email in a professional manner
-   Chase outstanding payments at key billing milestones including specific project claim stages
-   Process credit card payments over the phone and handle inbound accounting enquiries
-   Identify non-compliant or difficult payment situations and escalate them appropriately
-   Follow up on expired maintenance agreements and send out renewals to customers

### Reporting & Internal Liaison

-   Send regular acceptance invoice reports to internal stakeholders twice weekly
-   Maintain up-to-date payment status notes and accurate collection records
-   Cross-check accounts receivable records against accounting software reports
-   Attend weekly team meetings to discuss outstanding payment issues and strategies
-   Liaise with internal installation, service, and electrical departments to resolve customer disputes
-   Assist with ad-hoc accounts receivable administrative tasks and customer communications

## Requirements

-   Proven experience in accounts receivable, debt recovery, or payment collections
-   Excellent verbal English communication skills with high confidence chasing payments via phone
-   Strong intermediate written English skills for professional email correspondence
-   Detail-oriented mindset with excellent record-keeping and data verification habits
-   Comfortable working independently and productively in a remote environment

### Nice-to-Have Skills

-   Previous experience working with Australian-based companies
-   Familiarity with service-based accounting software systems
-   Experience handling payment collections for trade, construction, or HVAC industries

## Benefits

-   Permanent remote work arrangement
-   Australian Company with a fantastic company culture
-   Day shift (Australian Business Hours)
-   Annual leave
-   HMO
-   Christmas Bonus equivalent to 1 month's wage (pro-rata)

## Apply

[Apply at Virtual Staff 365](https://apply.workable.com/virtual-staff-365/j/097CB8CB1A/apply)

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