# Operations and Account Support Coordinator > Virtual Staff 365 · Philippines (Remote) · Full-time · Posted 2026-05-22 **Workplace:** remote ## Description Our client is an established Australian specialist in waterproofing, building remediation, and compliance services. With over 20 years of industry experience, they deliver practical, compliant, and end-to-end solutions across strata, commercial, government, and infrastructure sectors. They are dedicated to ensuring long-term protection and regulatory compliance for a diverse portfolio of building assets. They are now seeking to hire an **Operations and Account Support Officer** to provide critical administrative, project coordination, and compliance support that ensures smooth operational and client-related execution. ### Job Responsibilities **Operations & Account Support** - Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer - Assist the Account Manager with client documentation, correspondence, and record keeping - Provide administrative support to manage client accounts and service requests - Track client deliverables, action items, and follow-ups to ensure timely completion - Support the preparation of client reports, updates, and documentation packs - Assist with internal operational process documentation and improvements - Support invoice tracking and documentation coordination - Maintain accurate client, project, and operational records across company systems and filing platforms **Project & Site Coordination** - Assist in tracking project timelines, schedules, deliverables, and progress updates - Coordinate communication and email flow between internal teams, site teams, contractors, and clients - Track subcontractor schedules and project progress updates - Maintain daily site reports and project documentation registers **Compliance & Licence Management** - Monitor and track expiration dates for company trade licences, permits, and regulatory registrations - Coordinate the timely renewal of company licences and compliance documentation - Track employee certifications, insurance policies, and professional licences - Liaise with relevant authorities and service providers to ensure ongoing compliance - Maintain an updated compliance and renewal calendar to avoid missed deadlines - Assist in compliance tracking for safety documentation, permits, and inspections ## Requirements - Proven administrative and coordination experience within the construction or building remediation industry - Excellent written and verbal English communication skills for professional email coordination and stakeholder management - High level of organisational and time-management skills with a strong attention to detail - Demonstrated experience handling project documentation, tracking schedules, and managing compliance records - Proficiency in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level - Experience utilising online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint - Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment - Reliable and self-managing when working in a remote environment - Ability to work full-time hours aligned to Australian Eastern Standard Time business hours ### Nice-to-Have Skills - Experience liaising directly with Australian councils, regulatory authorities, or building compliance bodies - Prior experience supporting executive-level operations and account managers simultaneously - Familiarity with the strata, commercial, or government sectors within the Australian market ## Benefits - ​Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - 13th-month pay - With Government Mandated Benefits ## Apply [Apply at Virtual Staff 365](https://apply.workable.com/virtual-staff-365/j/502F22600B/apply) --- Powered by [Workable](https://www.workable.com)