# Training Coordinator > Virtual Staff 365 · Philippines (Remote) · Full-time · Posted 2026-05-01 **Salary:** unknown currency 30,000–45,000 **Workplace:** remote ## Description Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond. They are now looking to hire a **Training Coordinator** that will be responsible for client training queries and providing support with the online learning platform. **Job Responsibilities:** **Training Coordination – General:** - Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients. - Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB. - Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB. - Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients. - Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process. - Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance. - Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey. - Issue Training Certificates and monitor Competency Checklists in a timely manner. - Maintain organized and accurate client communications and feedback records in Highrise. **Training Coordination – Booking & Travel Management:** - Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts. - Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly. - Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers. - Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar. - Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training. - Confirm outbound training sessions with clients via phone one week before the scheduled date. - Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval. **Education HUB Management:** - Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails. - Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB. - Monitor student messages and relay inquiries to the appropriate department promptly. - Support the Global Education Innovator with Education HUB tasks as required. **Business Support:** - Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful." - Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams. - Actively contribute to team meetings and help improve internal protocols and processes. **General Office Administration:** - Maintain accurate and up-to-date client records in Highrise following every client interaction. - Provide general product and service information to clients and redirect inquiries to the appropriate department. - Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun. - Perform additional reasonable tasks as required to support the smooth operation of the business. ## Requirements - Previous experience in training coordination or a related field. - Strong understanding of online learning platforms and tools. - Proficiency in using Zoom and other virtual meeting platforms. - Experience in scheduling and booking flights and accommodation. - Excellent organizational and time management skills to manage schedules, bookings, and client communications. - Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms. - Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams. - Ability to communicate complex information clearly and concisely. - Experience in providing high-quality client support, ideally in a training or educational context. - Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation. - Competence in general office administration tasks, including maintaining client records and managing communications. - Proficiency in using CRM systems like Highrise. - Relevant qualifications in training, education, or business administration are preferred but not mandatory. - Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun. - Ability to work autonomously and as part of a team in a fast-paced environment. - Ability to manage multiple tasks simultaneously and adapt to changing priorities. - Willingness to occasionally travel or adjust working hours to meet training schedules. ## Benefits - Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - Christmas Bonus ## Apply [Apply at Virtual Staff 365](https://apply.workable.com/virtual-staff-365/j/6C323560EE/apply) --- Powered by [Workable](https://www.workable.com)