# CRM Coordinator

> Virtual Staff 365 · Philippines (Remote) · Full-time · Posted 2026-05-20

**Workplace:** remote

## Description

Our client is a premium Australian medispa business focused on delivering luxury beauty, wellness, and treatment experiences. With a strong emphasis on exceptional customer care, retention, and relationship building, they are dedicated to providing high-end service across their clinical network.

They are now seeking to hire a **CRM Coordinator** to support their growing medispa division. This part-time, remote role is highly focused on database management, client communication, and booking conversions, serving as a vital link in converting marketing interest into clinic appointments.

### Job Responsibilities

**Client Engagement & Booking Conversions**

-   Call new leads generated through online marketing campaigns to introduce services and secure bookings
-   Proactively book clients into clinic appointments in a warm, professional, and sales-driven manner
-   Follow up on incomplete bookings and general client enquiries via phone and email
-   Reengage and reactivate lapsed or inactive clients from the CRM database
-   Identify existing clients with unused treatments or upcoming rebooking opportunities

**Appointment Coordination & Admin Support**

-   Manage appointment confirmations, reminder calls, and daily schedule updates
-   Conduct proactive follow-ups for client no-shows and handle swift rescheduling
-   Maintain exceptionally accurate CRM notes, updating client files and communication histories
-   Manage daily follow-up lists and action scheduling tasks efficiently
-   Provide proactive updates and pipeline reporting to management regarding booking outcomes

## Requirements

-   Strong verbal and written English communication skills with a clear, professional phone manner
-   Proven experience in a call centre, appointment setting, or phone-based sales administration role
-   Sales-driven mindset with a natural ability to engage customers and handle objections
-   Highly organised with strong attention to detail and data accuracy
-   Intermediate to advanced proficiency in managing CRM systems and appointment scheduling platforms
-   Ability to multitask, manage busy follow-up workflows, and work independently
-   Available to work part-time hours (20 hours per week) aligned with Australian Eastern Standard Time (AEST) business hours
-   Reliable home office setup including an i5/Ryzen 5 processor (or above), 8GB RAM, dual monitors, a noise-cancelling headset, and a stable internet connection with a backup option

### Nice-to-Have Skills

-   Prior experience working within the medispa, beauty, wellness, or luxury retail industries
-   Direct experience supporting Australian clients, businesses, or local consumer markets
-   Familiarity with Google Workspace or the Microsoft Office suite

## Benefits

-   ​Permanent work-from-home set-up
-   Dayshift (Australian business hours)
-   Full-time job
-   HMO
-   Annual leave
-   Christmas Bonus equivalent to 1 month's wage (pro-rata)

## Apply

[Apply at Virtual Staff 365](https://apply.workable.com/virtual-staff-365/j/84E4A4E02C/apply)

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