# Talent Pool: Customer Service Representative | Metro Manila (Remote)

> Virtual Staff 365 · Philippines (Remote) · — · Posted 2026-10-26

**Workplace:** remote

## Description

Are you looking for home-based work as a Customer Service Representative for overseas clients?

Do you have excellent communication skills, a passion for helping people, and the drive to deliver outstanding customer experiences from the comfort of your home? Join our VirtualStaff365 Talent Pool today.

### **About Us**

VirtualStaff365 connects talented design professionals in the Philippines with growing international clients. We build long-lasting remote careers guided by our core values of respect, integrity, well-being, generosity, and excellence.

### **What Our Clients Offer**

-   Collaborative creative environments that value your unique visual ideas and design perspective.
-   Opportunities to work with top-tier tools, modern creative software, and asset libraries.
-   Supportive, passionate marketing and design teams where you can collaborate with creative leads and expand your skills.
-   Diverse project scopes, ranging from brand identities and social media campaigns to high-converting web visuals and dynamic video content.

## Requirements

We are searching for a professional, empathetic Customer Service Representative who possesses:

-   Minimum of 2 years of proven experience in a customer service, call center, or remote support role.
-   Proven hands-on experience handling omni-channel support environments across voice (inbound/outbound), live chat, and email/ticketing channels.
-   Demonstrated track record of meeting or exceeding performance metrics, including CSAT, QA scores, and ticket volume.
-   Intermediate proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP software (e.g., RingCentral, Aircall, Talkdesk).
-   Familiarity with team collaboration tools such as Slack, Microsoft Teams, Zoom, and Google Workspace.
-   Advanced verbal and written English communication skills, characterized by a neutral accent, articulate pronunciation, active listening, and an empathetic tone.
-   Strong critical thinking and troubleshooting capabilities to resolve issues, de-escalate frustrated customers, and achieve first-contact resolution.
-   Exceptional multitasking and organizational skills, with the ability to manage multiple tools, databases, and chat windows simultaneously in an unsupervised work-from-home environment.

## Benefits

-   Permanent work-from-home set-up
-   Dayshift (Australian Eastern Standard Time business hours)
-   Full-time job
-   HMO (STAFF only)
-   Annual leave
-   13-month pay
-   With Government mandated benefits

## Apply

[Apply at Virtual Staff 365](https://apply.workable.com/virtual-staff-365/j/879FBED20A/apply)

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