# Customer Support - UK

> VirtuHire · South Africa (Remote) · — · Posted 2026-09-16

**Workplace:** remote

## Description

Description

Our client is looking for a highly professional, articulate and customer-focused **Customer Support / Client Experience Specialist** to support customers across multiple communication channels.

This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across **Zendesk, WhatsApp, SMS, email, social media and virtual support calls**, helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.

Previous customer service experience is **not essential**. The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.

A **completed university degree is an essential requirement** for this position.

## Requirements

Key Responsibilities

-   Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
-   Respond to customer enquiries promptly, professionally and accurately.
-   Assist customers with questions, concerns and general product or service-related support.
-   Take ownership of customer queries and follow them through to resolution.
-   Handle complaints calmly and professionally while maintaining a positive customer experience.
-   Identify customer needs and provide clear, practical solutions.
-   Escalate complex queries appropriately when required.
-   Maintain accurate records of customer interactions and follow-ups.
-   Learn and follow internal customer support processes, workflows and SOPs.
-   Work closely with the wider team to ensure consistency across customer communication.
-   Identify recurring customer issues and provide feedback that could improve the overall client experience.

Essential Requirements

-   **Completed university degree – essential.**
-   Excellent written and spoken English.
-   Strong verbal communication and interpersonal skills.
-   Professional, confident and comfortable communicating directly with customers.
-   Strong problem-solving and critical-thinking skills.
-   High level of attention to detail and organisation.
-   Ability to remain calm and structured when dealing with customer complaints or challenging conversations.
-   Comfortable communicating across multiple digital channels.
-   Tech-savvy and able to learn new platforms and systems quickly.
-   Reliable, proactive and able to take ownership of outcomes.
-   Comfortable working independently within a fully remote environment.
-   **Available to work Tuesday–Saturday on an ongoing basis.**

## Apply

[Apply at VirtuHire](https://apply.workable.com/virtuhire/j/4706BFE6E6/apply)

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